Amazon Web Services, Inc. Looking for Training Manager, AWS Premium Support at Remote Full Time

Salary $108,600 – $160,000 a year job type full-time

Benefits pulled from the full job description

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Full job description

6+ years leadership experience managing training teams (with direct reports) to design and develop highly technical training programs and curriculum materials for geographically dispersed international technical support organizations with a blended model.
6+ years of experience managing curriculum development programs
Experience applying adult learning principles, agile methods, learning technology and program management skills together in the design, development and maintenance of learning solutions.
Experience working with industry standard learning management systems (lms) and reporting and measuring training results and learning effectiveness.
6+ years of program and project management experience including managing multiple concurrent projects and managing process improvement efforts.
Experience managing the design and development of assessments and certification or accreditation programs ideal.
Experience managing the review processes for training content and materials.
Job summary
Amazon was recently rated the #1 most reputable company in the us, #1 for innovation, and is frequently ranked at the top in customer serviceAmazon’s technology business has a history and tradition of leading the world in web-related technologies and servicesNow, with amazon web services (aws) you have the chance to help individuals and businesses take their computing infrastructures and applications into the cloudAs a member of the aws support team, you will be at the forefront of cloud technologies and the full breadth of aws servicesYou will be surrounded by people who are smart, passionate about cloud computing, and believe that world class support is critical to customer success.
Aws support provides global technical support to a wide range of external customers as they build mission-critical applications on top of aws services such as amazon s3 and amazon ec2The team is a self-standing p&l with our ability to drive both amazon free cash flow and world class customer experienceWe have a team of talented engineers located in multiple locations around the world, and are growing rapidly.
Amazon web services has an opening for a training manager on our aws global learning team and who will lead the strategy, development and operations of global programs for our technical support teams within aws supportIn this role, you will oversee a team of global program managers responsible for the development, implementation and impact assessment of our new hire training programs and third-party learning programs for our global, technical audience of cloud support engineers and cloud support associatesWe need an individual who thrives in a dynamic, fast-paced environment with the capacity and experience to lead a global team in defining the learning strategy for a technical audience and then follow through to deliver impactful business results through the design, development and evaluation of our learning programsYou will partner with our globally dispersed site training team members who plan and oversee implementation and delivery of the training at each siteYou will play a vital, strategic role in ensuring that the aws support team has the learning programs and content needed to enable the world’s best technical cloud support.
Key job responsibilities
Define and develop the learning program strategies and processes to develop the expertise
Lead your team to analyze business needs, prioritize program roadmaps, then design and develop the programs and associated curriculum and training materials to meet those needs.
Lead your team to measure, evaluate and report on the effectiveness and business impact of your learning programs..
Drive innovation and break through improvements in your team’s processes and practices.
Identify the tools and learning technology choices that will provide ways to cost effectively scale your programs and improve learning effectiveness and speed to proficiency for aws support employees.
Partner effectively with the broader aws support team as well as the site training program managers across our global footprint to drive program consistency and effective use of your team’s content.
Partner with other amazon and aws training teams to leverage existing content and programs.
Create and manage the communication strategy for promoting and highlighting your strategy, priorities, and the status of your teams’ roadmaps.
Lead your team to manage multiple projects and programs concurrently.
Hire, develop and support the training and professional growth of your own team members.
7 or more years of experience leading global or international training teams (or similar experience) to design and develop world class training and learning programs
An undergraduate degree in either a management, technical, communication, education or related field; master’s degree highly preferred
Experience designing and developing training for it/technical teams and technical support or related positions.
Extensive experience with lms’s, scorm and xapi, and familiarity with online learning technology and virtual delivery technology ideal.
Experience analyzing and presenting detailed metrics using tools like excel, tableau, sharepoint, lms or data warehouses.
Excellent communication skills and the ability to work effectively with aws support leaders and team members in a global environment.
The base pay range for this position in colorado is $108,600-160,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experienceA sign-on payment and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offeredThis information is provided per the colorado equal pay actBase pay information is based on market locationApplicants should apply via amazon`s internal or external careers site.
Amazon is committed to a diverse and inclusive workplaceAmazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected statusFor individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Pursuant to the los angeles fair chance ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the san francisco fair chance ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Workers in new york city who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against covid or request and receive approval for a reasonable accommodation, including medical or religious accommodation.

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