Salary $150,000 – $170,000 a year job type full-time
Full job description
5+ years of experience in program or project management
Experience using data and metrics to drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Job summary
Amazon care is seeking a highly experienced srClinical program manager to support the virtual operationsSuccessful candidates will be natural self-starters and quick learners who are comfortable leading large, complex, ambiguous projectsThis individual will be a direct counterpart to the clinic operationsIn this role, the srPm will deep dive operational metrics and partner with various stakeholders to improve the patient and clinician experienceThis role is both a strategic and hands-on roleAs successful candidate, you demonstrate strong leadership skills, are able to see around corners, are highly organized, have strong verbal and written communication, and have a passion for building data driven programs that improve business operationsThe ideal candidate is self-motivated, solutions-oriented, comfortable with ambiguity, and innovative in developing best-in-class programs.
Essential duties & responsibilities
Own communication and change management initiatives across the clinic.
Deep dive operational metrics and identify trends to resolve issues.
Develop and manage project governance plans, project schedules, success criteria, and project milestones
Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, as well as balance business needs versus constraints
Establish business priorities, identifying and communicating risks and mitigation plans in collaboration with stakeholders; developing and maintaining goals, milestones and completion dates
Perform customer/partner needs and task analysis, scope projects, and evaluate existing processes to propose solutions
Ability to handle confidential and sensitive information with extreme discretion
Influence others to drive ongoing program improvements based on user feedback and performance measurements
Identifies process and system improvement opportunities by monitoring existing metrics, analyzing data and partnering with internal teams to positively impact results in areas such as candidate throughput and driver quality
Utilize strong written and oral communication skills and the ability to prepare crisp white papers and reports that translate technical/data solutions into recommendations for business audiences
Our team is dedicated to supporting new membersWe have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorshipWe care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.
Here at amazon, we embrace our differencesWe are committed to furthering our culture of inclusionWe have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globallyWe have innovative benefit offerings, and host annual and ongoing learning experiences, including our conversations on race and ethnicity (core) and amazecon (gender diversity) conferencesAmazon’s culture of inclusion is reinforced within our 14 leadership principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work/life balance
Our team puts a high value on work-life balanceIt isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your lifeWe believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillmentWe offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & career growth
Our team is dedicated to supporting new membersWe have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorshipOur senior members enjoy one-on-one mentoring and thorough, but kind, code reviewsWe care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.
Mba or masters in an applied field
8+ years of program management experience
8+ years of operations or equivalent experience
Healthcare clinical or administrative experience
Lean/six sigma certified or an equivalent certification
Experience working with primary care teams
The pay range for this position in colorado is $150-170k/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experienceA sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offeredThis information is provided per the colorado equal pay actBase pay information is based on market locationApplicants should apply via amazon`s internal or external careers site.
Amazon is committed to a diverse and inclusive workplaceAmazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected statusFor individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
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