Amazon.com Services LLC Looking for Regional Accommodation Consultant – Veterans & Military Spouses Encouraged to Apply, Military at Remote Full Time

Salary from $64,300 a year job type full-time

Benefits pulled from the full job description

Health insurance rsu

Full job description

Bachelor’s degree or 6+ years of professional or military experience
5 + years progressive case management experience applying ada/adaaa using a case management system and establishing/executing a case management plan
Knowledge of federal and state disability laws regarding access for employees with disabilities; specifically ada and fmla
Demonstrated knowledge in ms word, excel, access, & powerpoint and pulling data from multiple sources.
Demonstrated knowledge of computer operating and database management skills

Job summary at amazon we believe that every day is still day oneWe are working to be the most customer-centric company on earthTo get there, we need exceptionally talented, bright, and driven peopleIf you’d like to help the disability leave services (dls) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining our teamDls provides services 7 days a week, 24 hours a day to assist employees as they go through qualifying life eventsThe us regional accommodation consultant (rac) serves as a liaison between business lines, the disability leave services (dls) team, outsourced vendor partners and employeesThe rac provides individual case management for sensitive accommodation and disability life eventsThe individual manages all aspect of accommodations, leave of absence and disability including the development and implementation of regional processes and procedures to achieve optimal employee productivity and experienceThe rac is experienced in answering questions related to ada, understanding the employee’s situation, responding to changing circumstances and needs, and paving the way for a connected and trusted case management experienceThe individual in this role must possess self-management skills, a desire to share knowledge and an ability to translate business needs and goals into human resource capabilities, producing favorable results for the company and employeesThe individual will be a subject matter expert for accommodation related mattersThis individual has proven ability to communicate, analyze and critically think, along with a customer service focus that employees and program stakeholders expect from amazonResponsibilities: · 5+ years of progressive hr experience that includes ada/fmla administration, partnership with legal teams, and evidence of strong relationship management skills · pursue return-to-work management and collaboration with leave case managers and disability vendors to ensure effective administration of the program · provide consultation and coaching regarding accommodation matters to designated regional hr partners, managers and employees · provide information, referral, and support to employees with medical conditions or disabilities (both occupational and non-occupational), supervisors, human resources, and other partners at an escalated level to support amazon’s employee retention efforts · operate as an advocate for the accommodations process by providing on-going consultative support to site stakeholders and accommodation specialists with a focus on problem solving and creative solutions · facilitate escalated communication between stakeholders, employees with disabilities, as well as leave of absence, std, ltd and workers compensation stakeholders · coordinate with dls management and legal on escalated issues as appropriate · manage sensitive cases such as behavioral health conditions · assist human resources and department supervisors in identifying essential and marginal functions of employee positions · conduct job site analyses as needed · assist employees in understanding their restrictions and limitations and their legal rights and responsibilities · maintain strict confidentiality in verbal and written communications · maintain knowledge on legislation and national, state and local issues affecting access for employees with disabilities · document and maintain up-to-date case records and notes of appropriate and accurate information on the computer database · assess business unit’s training needs and/or group training sessions as appropriate · provide professional opinion and actions taken on behalf of disabled employees in formal grievances, arbitration, depositions, and other forums as requested · adhere to internal slas and quality standards · maintains a caseload of up to 80 cases on averageCaseload may fluctuate during periods of high volume such as peak, prime day and new site launches · ability to travel as appropriate (25-50% of the time) · flexible to work nights and weekend

Master’s degree
Phr and or cpdm certification
Experience handling negotiations
Experience in union and non-union manufacturing, distribution and call center locations
Experience working with confidential information
Ability to build strong relationships and influence others while working in a cross functional environment, preferably with senior members of the business
Employee relations and change management experience
Experience working with vocational rehabilitation and government programs
Critical thinking skills – ability to make independent decisions in grey areas utilizing sops and internal policies
Ability to diagnose problems, identify and drive appropriate solutions
Customer service and communication skills, both verbal and in writing.
Ability to work with all levels of business contacts to include: physicians, disabled employees, managers, employee family members, attorneys, claim adjusters, private investigators, case managers

Amazon is committed to a diverse and inclusive workplaceAmazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected statusFor individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/usPursuant to the san francisco fair chance ordinance, we will consider for employment qualified applicants with arrest and conviction recordsPursuant to the los angeles fair chance ordinance, we will consider for employment qualified applicants with arrest and conviction recordsFor employees based in colorado, jersey city and new york this position starts at $64,300/yrA sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offeredFor more information regarding amazon benefits, please visit https://www.amazon.jobs/en/benefitsApplicants should apply via amazon’s internal or external careers site.
Amazon is committed to a diverse and inclusive workplaceAmazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected statusFor individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Pursuant to the los angeles fair chance ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the san francisco fair chance ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Workers in new york city who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against covid or request and receive approval for a reasonable accommodation, including medical or religious accommodation.

Hiring insights

Job activity

Posted 18 days ago