Allianz Technology Looking for Associate Director – Branch IT & Global Delivery at Pune, Maharashtra, India Full Time

Overall Objectives of Job

The Head of IT & Global delivery from India Branch is a strategic leadership role responsible for overseeing for overseeing Branch IT service delivery, Branch infrastructure management, global strategic projects implementation, end-user computing, IT asset management, identity and access management, second-line support, vendor management, and capital expenditure management.

Global Delivery for ServiceNow and JIRA is a pivotal leadership position responsible for overseeing the development, maintenance, and global service operations of these critical platforms. This role involves managing incident, problem, and change management processes, ensuring compliance with Quality Management System (QMS) ISO standards, and driving overarching Agile processes.

Duties and Responsibilities

Strategic Leadership:

• Foster an entrepreneurial culture within the IT organization, encouraging creativity and innovation in delivering IT services.
• Maintain a customer-centric approach by understanding user needs and delivering IT solutions that enhance user experience and productivity.
• Collaborate with global stakeholder & develop and execute strategic plans for IT operations in the India Branch, aligning with organizational goals and objectives., strategic plans for the ServiceNow and JIRA platforms in alignment with organizational objectives.
• Provide visionary leadership to drive innovation and optimize the use of these platforms to meet business needs and drive innovation and optimize IT services to meet business requirements.
• Invest in the professional development and well-being of staff, fostering a positive and inclusive work environment.
• Keeps up-to-date on technological developments. Makes effective use of technology to achieve results. Ensures access to, and security of technology systems.
• Financial Management: Understands the organization’s financial processes. Prepares, justifies, and administers the program budget. Oversees procurement and contracting to achieve desired results. Monitors expenditures and uses cost-benefit thinking to set priorities.
• Creativity / Innovation: Develops new insights into situations; questions conventional approaches; encourages new ideas and innovations; designs and implements new or cutting-edge programs/processes.
• Partnering: Develops networks and builds alliances; collaborates across boundaries to build strategic relationships and achieve common goals.
• Promote entrepreneurship within the IT organization, encouraging innovative solutions and approaches for ServiceNow and JIRA.
• Prioritize customer-centricity by understanding user needs and driving initiatives to improve user experience and satisfaction.

Managing Projects

• Anticipates and meets the needs of both internally and globally & maintain and delivery of high-quality platforms & services, ITSM process; is committed to continuous improvement.
• Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to specialized expertise.
• Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for mistakes. Complies with established control systems and rules.
• Makes well-informed, effective, and timely decisions, even when data are limited, or solutions produce unpleasant consequences; perceives the impact and implications of decisions.

Stakeholder Management:

• Serve as the primary point of contact for internal and external constituencies on all matters pertaining to the branch head, including those of a highly confidential or critical nature.
• Prioritize and determine appropriate course of action, referral, or response, exercising judgement to reflect branch head’s style and organization policy.

Qualification, Experience, Technical and Functional Skills

IT Service Delivery:

• Oversee IT service delivery, including managing the service desk and ensuring timely resolution of IT incidents and requests.
• Establish and enforce service level agreements (SLAs) to maintain high service quality and user satisfaction.

Application & Enterprise Management:

• Understanding the applications and programming languages, frameworks, databases, and other technologies used in the development and operation of the applications.
• Experience in Tools like Dynatrace are used for application performance monitoring and management.

Branch IT Infrastructure and Global Projects:

• Lead infrastructure management and global projects in the India Branch, ensuring robust and scalable IT infrastructure.
• Collaborate with global teams to implement standardized infrastructure solutions and optimize resource utilization.

End-User Computing and IT Asset Management:

• Manage end-user computing environments, including hardware and software provisioning, configuration, and support.
• Oversee IT asset management processes to track and maintain an inventory of IT assets throughout their lifecycle.

Identity and Access Management:

• Implement and maintain identity and access management controls to ensure data security and compliance with regulatory requirements.
• Monitor user access rights and permissions, conducting regular audits and reviews to mitigate security risks.

Second-Line Support and Vendor Management:

• Provide second-line support for end users, troubleshooting complex IT issues and coordinating with internal and external stakeholders for resolution.
• Manage relationships with IT vendors and service providers, ensuring adherence to contractual agreements and service levels.

Capital Expenditure Management:

• Develop and manage the IT budget for the India Branch, including capital expenditure planning and allocation.
• Evaluate investment opportunities and prioritize IT initiatives based on business impact and ROI.

Global Delivery, QMS and Agile

• Application Development and Maintenance:
• Lead the development and maintenance of ServiceNow and JIRA applications to enhance operational efficiency and productivity.
• Ensure adherence to best practices and standards in software development and maintenance.

Global Service Operations:

• Oversee global service operations for ServiceNow and JIRA, including incident, problem, and change management processes.
• Establish and enforce service level agreements (SLAs) to maintain high service availability and performance.

Quality Management System (QMS) ISO Compliance:

• Manage compliance with QMS ISO standards for ServiceNow and JIRA, ensuring adherence to regulatory requirements and quality standards.
• Implement and maintain processes to support ISO certification and continuous improvement initiatives.

Agile Process Leadership:

Drive the adoption of Agile methodologies for ServiceNow and JIRA development and operations.

a culture of collaboration, adaptability, and continuous improvement within the teams.

Key Competencies

• Project management skills.
• Global Service delivery management
• Ability to multitask and Quick decision-making skills.
• Excellent interpersonal and communication skills.
• Knowledge of various financial structures.
• Analytical skills.
• Organizational Skills.
• Conflict Resolutions

About Allianz Technology

Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 13,000 employees located in 22 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.

We oversee the full digitalization spectrum – from one of the industry’s largest IT infrastructure projects that includes data centers, networking, and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.

Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life.

Join us. Let´s care for tomorrow.

You. IT