Agratas Looking for IT – Infrastructure at Bangalore Urban, Karnataka, India Full Time

Position Overview:

You will be responsible for driving, leading & managing the IT infrastructure, network operations and services. This role is accountable for the design, resiliency, and network security, data centers, managed endpoints, hardware, and software stack, along with ensuring a positive user experience.

In addition to a strong technical pedigree, this role requires a strong service and problem-solving orientation, strategic thinking and organizational skills, a growth mindset, and a passion for coaching and training people. You will be responsible for both India and UK entity and further countries as per business expansion plan. This is an onsite, hands-on role that sits at the intersection of strategy and execution.

Key Responsibilities:

1. Strategy & Systems: o Develops overall technology roadmaps, budgets, and plans, and formulates solutions for current and future information systems and activities.

Analyse IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs.

Analyse the business requirements of departments to determine their technology needs.

Prepares, submits, and manages operating and capital expenditures for technology needed to support business operations.

2. IT Infrastructure: Responsible for the administration and security of moderate sized network across multiple facilities, including:

▪ Networking devices: Firewalls, routers, and switches

▪ Network administration: LAN, WAN & Wireless

▪ Network services and protocols: DHCP, DNS, TCP/IP, VPN

▪ Microsoft Infrastructure: Windows Server, Active Directory, Exchange, SharePoint Partners closely with security and network operations team to build robust network infrastructure and prevent and respond to a variety of threats.

Oversees the purchase, installation, and maintenance of computer hardware, software, networks, and telecommunication equipment on premises and in the cloud, including regular patching and endpoint security.

Identify the need for upgrades, configurations, or new equipment, recommend solutions, and oversee implementation.

Serves as the primary point of contact for planning new initiatives that require information technology infrastructure planning and implementation.

Performs and ensures that all changes to critical systems and/or resolution of technical issues are thoroughly documented in a timely fashion.

3. Service Delivery: Builds successful stakeholder relationships with leadership, staff to understand their IT needs, acting as a trusted advisor, and ensuring cost-effective delivery of IT infrastructure solutions to meet those needs.

Ensures effective internal and external communication regarding system and network outages, upgrades, and new initiatives.

Design, establish and manage an IT helpdesk that delivers timely, cost-effective service delivery. Prioritizes service delivery based on deep understanding of business needs.

Provides direct service delivery whenever appropriate.

4. People Management & Training: Manage, coach, and train IT Associates by delivering performance management and evaluations, ensuring that they are developing cutting-edge skills and can progressively take on and lead new projects.

Facilitate development of employee technical knowledge through on-the-job and formal training Oversee quality work product from a variety of outside partners and vendors, including a fractional CIO, MSPs, developers, and security professionals.

Qualifications: • B.Tech / MCA with 20+ years of professional experience in IT5 or more years of leadership experience in IT

• Project Management Professional (PMP) certification preferred.

• Information Technology Infrastructure Library (ITIL) certification.

• Extensive background in developing and maintaining computer systems.

• Ability to monitor cybersecurity and respond to breaches.

• Knowledge of business and project management

• Manufacturing industry experience required.

Desired Characteristics:

• Leadership

• Entrepreneur mindset

• Passionate

• Decision-making

• Interpersonal skills

• Attention to detail.

• Communication

• Project management Key Performance Indicator:

• Best in class with competitive edge capabilities

• High performance and leading-edge user experience.

• Lean, Agile, Simple, and highly automated system process and capabilities at least cost.

• High degree of efficiency, productivity through less intelligent capabilities