Responsibilities:
Provide first-line technical support for end-users, addressing hardware and software issues on desktops, laptops, and peripherals.
Install, configure, and troubleshoot operating systems, software applications, and user accounts.
Respond to and resolve help desk tickets in a timely and efficient manner, ensuring customer satisfaction.
Collaborate with IT teams to escalate and resolve complex technical issues.
Perform hardware and software upgrades, maintenance, and patches on desktop systems.
Conduct regular system and security updates, ensuring a secure and stable computing environment.
Assist in the implementation and maintenance of IT policies and procedures.
Train end-users on basic software and hardware usage to enhance their technical proficiency.
Maintain accurate documentation of support activities, solutions, and configurations.
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