Adecco India Looking for  Contact Center Associate (Chat Support) WFH at Remote Full Time

Job DescriptionDesignation: Contact Center Associate (Chat Support)Location: (WFH)YOE: 1+ YearsShift Timings: Night ShiftRelevant Exp: International Chat Support(Customer Support)**Note: Candidate should have their own Computer**Role & Responsibilities: Manage inbound chats by selling & up-selling client products and services. Adapt and promote a customer-centric sales philosophy Educate customers on the value and necessity of products to achieve sale Model Nuances sales strategy: DRS Stay current with dedicated project-related updates relating to client products, policies & procedures. Understanding and helping to improve processes, offerings, promotions, pricing, etc Assist customers with sales process to ensure direction of clients sale cycle. Proactively present solution-based ideas to improve Nuances business plan. Cultivate a brand advocate relationship with the customer to drive customer satisfaction Proactively share best practices within the team. Promote Cheer champion philosophy Proactively volunteer/participate for new activities, focus groups, task groups, etcDESIRED SKILLSTechnical skills Must be able to accurately type minimum of 35 words per minute Computer proficiency, including MS Office Suite Good understanding of project-specific products and servicesBehavioural skills Comprehensive understanding of chat center operations required Excellent written and verbal communication skills Excellent customer service and relationship building skills Strong interpersonal and negotiation skillsDESIRED QUALIFICATION:PUC/Undergraduate/Graduate with minimum of 1 years as a Chat Specialist, preferably International Online Sales**Send your updated CV with subject line as Chat Support @ WFH at:jo************r@ad***o.com Job ClassificationIndustry: Medical Services / HospitalFunctional Area: Customer Success, Service & Operations, Role Category: Non VoiceRole: Non VoiceEmployement Type: Full timeEducationUnder Graduation: Any GraduatePost Graduation: M.Com in Any Specialization, PG Diploma in Any Specialization, Post Graduation Not Required, MBA/PGDM in Any SpecializationContact Details:Company: decco India Private LimitedLocation(s): Remote

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Keyskills:  

Typing Skills
Chat Support
International Chat Process
night shift
Customer Support
Sales
DRS
Typing Speed
MS Office Suite
contact center