Addepar Looking for IT Support Specialist (India) at Pune, Maharashtra, India Full Time

Addepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients. Hundreds of thousands of users have trusted Addepar to empower smarter investment decisions and better advice over the last decade. With client presence in more than 40 countries, Addepar’s platform aggregates portfolio, market and client data for over $4.5 trillion in assets. Addepar’s open platform integrates with more than 100 software, data and services partners to deliver a complete solution for a wide range of firms and use cases. Addepar embraces a global flexible workforce model with offices in Silicon Valley, New York City, Salt Lake City, Chicago, London, Dublin, Edinburgh, Scotland and Pune, India.

• Marketplace and brokerage services provided by Acervus Securities, Inc., an SEC registered broker‑dealer and member FINRA / SIPC.

The Role

We are currently seeking an entry-level IT Support Specialist to join our IT Team. This position requires familiarity with Mac, some experience with Windows PCs or Linux, and an overall love of technology in a primarily Apple-based corporate environment. Our perfect candidate loves to problem-solve on the fly, provide exceptional support, and is always looking for optimal and efficient solutions when solving IT issues!

What You’ll Do

• Provide the first line of technical support for a fast-paced startup.
• Work to establish a follow-the-sun support system by working with colleagues in various time zones.
• Resolve issues related to Mac and PC hardware and software, including network connectivity and basic usage.
• Onboard new employees and be the first face of IT for people joining the team at Addepar.
• Configure and deploy Macs and other portable devices to new hires and existing employees.
• Support and maintain conference room systems, printers and other technology both in-office and for remote users.
• Manage in-office inventory such as computers and peripherals.
• Administer software licenses for various SaaS tools and installed software.

Who You Are

• Minimum of 2 years experience providing support in a Mac-based technology environment.
• Experience troubleshooting macOS.
• Experience interacting with and managing SaaS services or cloud-based systems.
• Experience supporting network issues including connected devices.
• Familiarity with Google Workspace products such as Gmail, Google Calendar, Google Drive and Google Meet.
• Experience resolving conference room equipment issues (Google Meet/Zoom).
• Willing to grow your skills and learn new tools such as scripting and application integration.

Our Values

• Act Like an Owner – Think and operate with intention, purpose and care. Own outcomes.
• Build Together – Collaborate to unlock the best solutions. Deliver lasting value.
• Champion Our Clients – Exceed client expectations. Our clients’ success is our success.
• Drive Innovation – Be bold and unconstrained in problem solving. Transform the industry.
• Embrace Learning – Engage our community to broaden our perspective. Bring a growth mindset.

In addition to our core values, Addepar is proud to be an equal opportunity employer. We seek to bring together diverse ideas, experiences, skill sets, perspectives, backgrounds and identities to drive innovative solutions. We commit to promoting a welcoming environment where inclusion and belonging are held as a shared responsibility.

To ensure the health and safety of all Addepeeps and our prospective candidates, we have instituted a virtual interview and onboarding experience.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

PHISHING SCAM WARNING: Addepar is among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from Addepar without a formal interview process. Additionally, Addepar will not ask you to purchase equipment or supplies as part of your onboarding process. If you have any questions, please reach out to [email protected].