ADCI – Tamil Nadu Looking for HVH Assistant, Amazon Customer Service India at India Full Time

1-2 years’ proven experience in a fast paced environment (e.g: Customer Service)

Fluent knowledge of English language (spoken and written)

Proficiency of Microsoft Office Suite

Job summary

We are looking for a talented High Volume Hiring (HVH) Assistant to help us find the best talent in the world to support our growth. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. The ideal candidate will work effectively with internal and external stakeholders and support the mass/high volume hiring process for hourly Customer Service Associates (CSAs).

Key job responsibilities

Support with recruitment and on-boarding of new high volume hourly Customer Service Associates

Assist with execution of sourcing activities and building pipeline

Manage pipeline via internal platforms ensuring candidates have completed the virtual assessment process, prior to onboarding

Support projects that aim to improve the candidate experience and overall recruiting metrics

Collaborates with internal and external stakeholders to build and constantly improve candidate onboarding experience

Owns answering candidate inbound queries within agreed timelines (SLAs)

Support on recruiting documentation checks ** and other pre-hire requirements

Compile data for metrics reporting

Communicate requirements and duties to candidates and agencies

Schedule candidates’ appointments with external providers within set deadlines and regularly audits completion rates

Support any other reasonable duties as needed

Lead/focus on Diversity, Equity and Inclusion (DEI) initiatives including planning events to showcase Amazon as an Equal Opportunity Employer

About the team

On the Amazon Customer Service High Volume Hiring Recruiting team, you’ll leverage innovative technology, programs and processes as you deliver Earth’s best talent across the globe. You’ll be part of a team that meets hiring goals by using objective and inclusive recruiting practices to attract, engage, and assess candidates. Bring your growth mindset and be prepared to focus on continually upskilling and learning so we can best support each other and the business.

Knowledge legal aspects of the hiring process

Previous experience in a recruiting or HR role

Ability to work both, independently and as part of a team

Ability to learn quickly new systems

Ability to work efficiently and accurately when under pressure to meet tight deadlines

Strong attention to detail and organization skills