Roles and responsibilities
Act fibernet is hiring experienced field network engineers for madurai location.
1Complete field work(broadband installation & fault repair process)
2Candidate would be travelling to customers place to rectify the faults & installation in network(from customer switch box to end connection of customers place)
Most expected issues in network would be:
1Service issue due to fiber cut/copper cut
2Service issue due to improper router configuration
3Crimping issues
4He should meet the daily targets given by the team leader.
5Fiber splicing is involved
6.take proactive actions to reduce customer complaints from chronic cx elements and should ensure this by rectifying the fiber connectivity, reduce fault/cut proneness and by ensuring quality of execution.
Roles & responsibilities:
1Assume overall responsibility for ensuring 99.99% customer uptime
2Ensure that the switches in the network are maintained as per norms
3Ensure support for timely connectivity for all the cross functional teams
4Maintain the network database and submit the required report to the reporting manager on regular intervals
5Attend customer complaints on field and give quality resolution within the tat
6Provide timely resolution of technical complaints through analysis/ trouble shooting
7Monitor nms through relevant application and take appropriate action based on the events
8Analyze repeat complaints and ensure implementation of corrective measures through escalations if required
9100% compliance on safety and cardinal rules
10Responsible for process adherence
11Provide structured feedback to management to provide permanent solutions to improve service level
Eligible criteria:
Should have min 1 – 6 year relevant experience in field network engineer role (broadband)
Experience in fiber splicing & crimping is must
Skill set basic understanding of networking / willing to work on field
Responsibility wi-fi router configuration/switch configuration / splicing / otdr handling / cable pulling ( on field job)
6 days working and 1 week off will be provided on a weekday
Age – below 35
Immediate joiners or maximum 15 days` notice period are preferred
Please make sure that you have all the below documents in place to attend the interview.
Pan card
Aadhar card
Driving license
X certificate
Xii certificate
Graduation certificate – ug/pg/diploma/iti
Current company offer letter
Last 3 months payslip
Relieving letter (applicable if relieved already)
Walk-in date : 18/04/2022 – 23/04/2022
Walk-in timing :9:00 am – 1:00pm contact person : prakash(hr)
Venue details :
Atria convergence technologies ltd,
No23, vaidyanatha iyer street,
Shenoy nagar, madurai 625 020
Role: technical support – voice / blended
Salary: 2,25,000 – 3,50,000 p.a.
Industry: telecom / isp
Functional area: customer success, service & operations
Role category: voice / blended
Employment type: full time, permanent
Key skills isp engineerswitch installationfault rectificationbb installation engineercable layingrouter installationfiber splicingbroadband servicesotdrnetwork field engineerbroadband engineertroubleshootingcrimpingmodemrouter configuration
Education
Ug: any graduate
Pg: post graduation not required
Doctorate: doctorate not required
Company profile
Atria convergence technologies ltd
Act (atria convergence technologies ltd.) was born out of a vision to become the most admired in-the-home entertainment, education, today, we are closer than ever to realising itBased in bangalore, we serve a number of cities and towns in karnataka, andhra pradesh, telangana, tamil nadu and delhiWe are one of the country’s most renowned cable and broadband company, bringing state-of the art services to nearly 2 million happy homes: • fibernet (internet over fiber optics) • digital tv hdtv we offer broadband on optic fiber and our fiber-to-the-home technology can carry vast amount of information at speeds up to 1 gbpsWe are currently the largest fiber broadband services provider in the wired broadband category, and the largest non-telco isp in the countryMrSunder raju founder : act (atria convergence technologies ltd.) our founder, mrSunder raju, is well respected in the indian business fraternity and our senior management consists of 30+ professionals from diverse industries like fmcg, entertainment, information & technology, telecom, and retailCompany info x
Contact company: atria convergence technologies ltd
Website: http://jobs.actcorp.in
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Posted 9 days ago