Please
find the below Job description for Technical Support Executive.( 1 year bond)

Experience- Only Fresher

Shift

Male-rotational shift

Female-Day shift

Location

Navi
Mumbai

Required
Personal Skills

Required Technical Skills:

Attend
calls from customers to understand their technical services related
issues.
Use
script to provide Information to customers regarding the support services.
Ask
pertinent questions to understand the customer issues.
Record
the customers issues in ITSM system.
Keep
records of calls and record useful information
Take
ownership of customer issues reported and see problems through to
resolution
Research,
diagnose, troubleshoot and identify solutions to resolve customer issues
Follow
standard procedures for proper escalation of unresolved issues to the
appropriate internal teams
Provide
prompt and accurate feedback to customers
Ensure
proper recording and closure of all issues
Prepare
accurate and timely reports
Document
knowledge in the form of knowledge base tech notes and articles Successful
deployment

Ability to diagnose and resolve
basic technical issues
Good understanding of computer systems and
other tech products
Customers seeking technical assistance over
the phone or email.
Perform remote troubleshooting through
diagnostic techniques and pertinent questions
Experience providing application support
Good Understanding of networking technologies

Education
Qualification:-

Graduation
is Must (Like:- BCA/BCOM/BSC IT, BA, 3yrs Diploma after 12th)

Pre-Requisites:-

Own Laptop/Desktop and Broadband
Network Connection

1 Year Bond is compulsory due to Fresher

1st Month we will give Training
with salary – (20K CTC – Take home 15K)

If any interested send your resume

ACL Digital Looking for Technical Support Executive at Full Time

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