ACG Looking for Assistant officer at Shirwal, Maharashtra Full Time

ACGE

Job Objective

• Prompt customer response to achieve high customer satisfaction
• Meet aftermarket spares revenue targets for the business growth.
• Enhance delivery performance and customer engagement

Primary Responsibilities

Strategic and planning

• Support HOD-Spares in execution of aftermarket strategy and increasing CES.

Functional

Core

• Release monthly spares orders plan in line with budgeted sales target and customer requirements
• Lead gemba meeting with CFT and ensure orders execution as per plan
• Release accessories and bought out parts MRP in SAP
• Co-ordinate with production, purchase, controls, design, QA, dispatch function to ontime execution of spares orders
• Monitor BOM locking with design and execute material planning as per priority
• Focus on improving OTDIF above 95 %
• Focus on keeping customer complaints within target from spares and respond quickly and attend to customer complaints in a more systematic way with CAPA in place.
• Execute the machine upgradation orders
• Submitting MIS and other reports monthly.
• Conversant with SAP, confirmation, allocation, MRP run, release PR, stock checking, etc
• Inventory analysis and inventory management, keeping tab wrt inventory budget,
• Identify non moving inventory and consumption plan
• Offers feedback on product development, features and functions.
• Recognizing sales opportunities (Lead generation) and communicating the same to our sales TIC’s through CRM platform.
• Integrate customer feedback with our existing business process and contribution in CAPA
• Help in getting competitor information on products, markets, etc.

People development

• Cross skill development and knowledge sharing with internal team members.
• Develop team

Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.

Key Result Areas

• Spares orders execution and support to internal customer (service dept)
• Improve OTDIF, Sales revenue
• Focus on optimising manpower and lower cost (packing, manpower)

Key Interfaces

Internal Interfaces External Interfaces

• A&C, Control
• Production
• Q&A
• Process
• Service
• Sales
• Design
• NPD
• Dispatch and logistics
• Planning
• Procurement
• Customer

Educational and Experience Requirements

Minimum Requirement Desired

Level of Education Diploma in mechanical.

Experience 6-8 Years in operations, Spare parts management and or Machine manufacturing industry

Technical Competencies & Personas

Persona-Builder

Persona-Integrator

Persona-Partner

Persona-Entrepreneur

Analytical Skills

Handling customer Questionnaires

Analytical ability – trouble shooting & handling Customer issues

Sound technical knowledge