Company Description
Fairmont hotels is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 employees worldwide, we are dedicated to providing exceptional service, embracing innovation, and fostering a culture of excellence.
Job Description
– The DOSM provides professional advisory and executes support service to the GM in order to reach the establishment strategic goals.
– He/She participates in putting the revenue targets for the annual hotel business plan for rooms, F&B; and minor operating departments.
– He/She sets and maintains the yield management strategies along with Director of Revenue and GM.
– He/She ensures field sales team is update date with market trends and clients’ needs and follows up on their activities’ outcome.
– He/She manages and controls department budget and expenditures.
– He/She supervises the Marketing work and the quality and standard of all printings, collaterals and promotions (online, offline)
– Oversees the meeting and Events section making sure targets are met and customers are satisfied.
– He/She manages all aspect of the sales and marketing activities making sure the team is working towards achieving hotel’s budget.
– He/She ensures that the Hotel consistently disposes of adequate, motivated and skilled personnel within the sales team.
– He/She provides clear direction, establishes goals and appropriate timeframes.
– He/She manages conflicts and coordinates with all hotel departments.
– He/She drives all hotels specific programs that affect guest satisfaction and profitability in the hotel
– Demonstrates an ability to set priorities, develops managerial work strategies (using delegation, empowerment,
meetings, action plans)
– Conducts regular associate’s meetings to keep them all aligned with the goals and well informed about.
– Conducts performance review and evaluate team’s performance. Coaches and impact team member development plans within the department.
Qualifications
5-10 years of experience in a Senior Sales & Marketing role in a similar company/industry
An understanding of Luxury positioning of hospitality experiences.
A minimum of a bachelor’s degree in a related field
Candidates not meeting these requirements will be rejected without interview.
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