Accelalpha Looking for Information Technology Operations Manager at Bengaluru, Karnataka, India Full Time

About The Company

Accelalpha is a rapidly growing consultancy delivering Oracle Cloud Solutions to global clients. Despite the challenges faced over the last few years, Accelalpha continued to grow rapidly providing stability for our employees and customers. Accelalpha is proudly a Certified as a Great Place to Work and a Fortune 100 best workplace, and prides itself on a culture of support, diversity, and work life balance. Accelalpha provides employees with the opportunity to work on cutting edge technologies and access to rapid career advancement. Accelalpha’s purpose is to help our clients solve critical business challenges through a unique approach to process improvement, solution design and project delivery. Our success is based on a proven implementation track record, industry leading domain expertise and unmatched talent in our delivery teams.

About the Role

Accelalpha is in search of an IT Manager to join a growing IT Team which supports a technology organization with customers and employees from regions around the globe. This role will require someone who can work well with across operational and delivery teams. This role will also require the candidate to work in an office environment amongst delivery teams and management. The ideal person for this role will have an interest growing the talent of junior resources, good team management and organizational skills as well as the ability to communicate across business functions to influence key business change.

Responsibilities

· Manages Corporate IT Infrastructure and systems.

· Responsible for the management and maintenance of all IT Related Infrastructure

· Maintains information technology strategies.

· Manages staff and other IT support related personnel.

· Helps research and implement technological strategic solutions.

· Protecting sensitive data, systems, and applications from external threats

· Manages ISMS Program and IT Systems

· Accomplishes information technology staff results.

· Coaches, counsels, and provides IT support and knowledge transfer with employees.

· Responsible for IT Asset Management.

· Initiates, coordinates, and enforces systems, policies, and procedures.

· Maintains staff records by onboarding, offboarding, orienting, and training employees.

· Conducts system audits of technologies, accounts and systems

· Recommends information technology strategies, policies, and procedures by evaluating organization outcomes.

· Evaluates trends and communicates to employees of new features or best practices.

· Maintains quality service by establishing and enforcing organization standards.

· Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.

· Documenting deployed policies and procedures

· Manages and Maintains Active directory.

· Responsible for the periodic review and management of IT related Logs for systems, hardware and security

· Contributes to the ISMS best practices and helps maintain ISO 27001:2013 and SOC2 compliance.

Required Skills and Qualifications

· Associate’s or bachelor’s degree in computer science, information systems, or similar

· At least 3-5 years’ experience in an IT performance analysis and end-user support role

· In-depth and current knowledge of computer programs and hardware

· Experience with Microsoft 365 and Azure Active Directory

· Proficiency in customer relationship management (CRM) and task management software

· Exceptional analytical and problem-solving skills

· Advanced collaboration, communication, and interpersonal skills

· Excellent organizational and time management skills

· Ability to communicate with key stakeholders which can impact IT decisions and strategy

· Ability to lead a team of junior resources to align with global IT strategies.

· In-depth and current knowledge of IT Support and IT management best practices

· Knowledge and Experience managing centrally managed hardware including

· Proficiency in Windows and knowledge of MacOS customer relationship management (CRM) and task management software

· Knowledge of Microsoft Azure Active Directory, Endpoint Manager and Intune MDM

· Recent Experience Administrating Office 365. Experience with federation and managing multiple tenancies is a plus.

· Experience with Windows Operating Systems (10/2016/2019/11) and Active Directory.

· Exceptional analytical and problem-solving skills

· Excellent organizational and time management skills and attention to detail

· Advanced collaboration, communication, and interpersonal skills

Preferred Skills and Qualifications

· Experience with Microsoft Azure and Microsoft Power Platform is a plus.

· Experience with Microsoft SharePoint and other Office 365 collaboration applications

· Ability to configure Firewalls, Switches, Access Points. Cisco Meraki/Fortinet Solutions

· Recent experience with end-point security and management solutions.

· Experience managing cloud ERP, LMS and other internal business applications.

· Experience with virtualization systems such as VMware or Hyper-V and deploying virtual machines, with a strong preference to recent VMware experience.

· Experience with Web Hosting Management software (WHM, Cpanel)

· Experience with Cloud Services, User Management, etc.

· Knowledge of DNS functionality and purpose

• · Security+, Network+, or other technical certifications are a plus

Location: Hyderabad/Bangalore/Pune

EEO Statement:

Accelalpha is an Equal Opportunity Employer and we make sure to comply with all laws and regulations that protect and enhance Diversity and Inclusion. All qualified candidates will receive consideration without regard to age, race, color, nationality, religion, sexual/gender orientation, gender identity, disability, or any other legally protected status.

We are committed to build diverse and inclusive teams and an equitable workplace for all our employees across the globe.

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