Job details
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Job type
Full-time
Product Warranty Support
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
You will be working as Product Warranty Support ,
reporting to Service Operations Manager and will be part of Service division in Motion Business Area, based in Bengaluru, India. You will be responsible for Evaluating the warranty claim received from customers for it’s completeness of warranty information.
Your responsibilities
– Booking warranty failures in the system within 2hrs of mail / complaint receipt
– Notifying to customer / concerned engineer if warranty inputs are not sufficient within 2hrs of receipt.Timely com-munication to customer on warranty claim receipt and materials status
– Obtaining the approvals from respective manufacturing unit’s technical team stating that warranty claim is genuine
– Placing order on respective PRUs (Production Responsible Units) for warranty/ free supply materials
– Creating warranty order in BOL for material procurement of those cases where modules supplied from ABB – Fin-land.
– Tracking the materials on time delivery to customer. Communicating field service team to visit the site and complete the warranty support job
– Maintaining the data base of customer warranty claims settled/ closed cases, open cases, response time, materials sup-plied data, faulty materials return status etc
– Maintaining the inventory of emergency stocks needed to support customers during breakdown
Your background
– Diploma ECE or EEE
– Minimum 2 years of industry experience
– Ability to work in team environment
– Good communication skills – English and Hindi
More about us
ABB Motion Services serve customers around the globe with innovative services to maximize performance, uptime and energy efficiency throughout the lifetime of electrical motion solutions. Electrical motion is applied everywhere in industries, cities, infrastructure and transportation and is a cornerstone of the energy revolution. Our people and culture are the foundation of our success.
We drive innovations through digitalization and make the difference for our customers and partners every day. ABB Motion keeps the world turning, while saving energy every day. We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply. ABB does not charge any fee whatsoever for recruitment process.
Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions. For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning. Work model: on site #LI-onsite
▶️ Product Warranty Support
🖊️ ABB
📍 Bengaluru
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