We are Hiring.
Desktop Support Engineer
· Knowledge in keeping the computer network up to date with essential patches.
· Perform small tasks on server and interact with various vendors.
· Responsible for everything related to computers and the network.
· Performing tasks on the server, interaction with other department or updating the entire network with critical changes.
· Troubleshooting the system, applications, phone-based services, mailbox (outlook), and hardware issue.
· Proper maintenance and handling of resources like desktops and monitors as required for the smooth and effective functioning of a business.
· Analyze the ticket, effect the change, test and release it.
· Providing remote and face-to-face technical support to users of desktop, notebook, smartphone and tablet devices.
· Following agreed procedures, respond to requests for assistance by providing information to enable users to resolve their problems.
· Maintaining accurate records of all issues with resolution and contact details.
· Installation and routine maintenance of desktop, notebook, smartphone and tablet devices.
· Installation and maintenance of data center equipment and cabling.
· Make continual improvements to procedures and documentation.
· Automate workflows via scripting and active directory group policy.
· Providing an effective interface between users and service providers supplying all necessary diagnostic information according to procedures.
· Ensuring technical queries not addressed/solved are escalated.
· Good technical knowledge of Windows desktop operating systems and Microsoft Office applications.
· Ability to remotely troubleshoot issues.
Competency
· Is able to work effectively in a supervised environment and is subject to frequent review.
· Is able to work with considerable autonomy over own activities and to take supervisory or (technical) project responsibility on ad-hoc basis.
· Is able to perform a broad range of varied work activities in a wide variety of contexts, some of them complex and non-routine.
Preferred Skills (Technical)
· Should have worked in the environment where he managed end user issues escalated from L1.
Location – Makarba
Qualification – BE/ Btech / Polytech Diploma with 3 years of experience
Kindly share resume on [email protected]
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