2coms Looking for IT Helpdesk at Maharashtra , Thane Full Time

Full job description

Job description

Provide remote technical support for resolution of customer it problems,incidents, issues, requests and queriesLiaise with other support teams, or product teams as required to resolve requests/issues on timeEnsure proper documentation, notification, escalation,tracking and follow up of all incidentsPrimary responsibilities a refocused on customer contact, not transaction processing.

Requirements

Strong analytical capabilities, ability to interpret data, and provides

Business recommendations to mitigate business and operational

Risks

Flexible to work in 24*7 model – flexible shift and week offs

Benefits

Pf+esic+bothway cab

Job information

Salary

3,00,000 – 5,00,000 annual salary

Work experience

Experienced

City

Mumbai

State/province

Maharashtra

Country

India

Industry

Engineering

Zip/postal code

400708

Hiring insights

Job activity

Posted 30+ days ago