Job Description
Strategic Leadership:
Develop and execute the technology strategy in alignment with Company’s overall
business goals.
Provide leadership and direction for all aspects of the company’s technology
infrastructure, software development, tech platforms and IT operations.
Advise the executive team on emerging technology trends and their potential
impact on the business.
Technology Operations:
Oversee the day-to-day operations of the IT department, ensuring reliable,
efficient, and secure technology services.
Manage the design, development, and maintenance of the company’s digital
platforms, including websites, learning management systems (LMS), and internal
software tools.
Ensure the optimal performance and integration of key business systems such as
Ozonetel, LeadSquared, LMS, and other critical applications.
Implement and manage disaster recovery, data protection, and cybersecurity
measures to safeguard company assets.
System Management:
Oversee the administration, maintenance, and enhancement of company
systems like Ozonetel (contact center software), LeadSquared (CRM and
marketing automation), LMS, and other essential technology platforms.
Ensure these systems are fully integrated with other business processes and that
they meet the organization’s operational requirements.
Regularly review system performance and implement updates or improvements
to maximize efficiency and user experience.
Project Management:
Lead technology projects from concept to completion, ensuring they are
delivered on time, within scope, and within budget.
Collaborate with other departments to understand their technology needs and
provide effective solutions.
Prioritize and manage multiple technology projects and initiatives to meet
organizational deadlines.
Team Leadership:
Build, mentor, and lead a high-performing technology team, fostering a culture of
innovation, collaboration, and continuous learning.
Set clear performance goals for the technology team and conduct regular
performance evaluations.
Facilitate professional development opportunities for team members to enhance
their skills and career growth.
Innovation and Development:
Drive innovation within the organization by exploring new technologies and
methodologies that can enhance Company’s offerings.
Lead the development of new digital products and services that support the
company’s educational mission.
Collaborate with academic and business leaders to integrate technology into
educational programs and operations.
Vendor and Budget Management:
Manage relationships with technology vendors, negotiating contracts, and
ensuring the delivery of quality services.
Develop and manage the technology budget, ensuring cost-effective use of
resources.
Evaluate and recommend technology investments that will drive business growth
and efficiency.
Compliance and Risk Management:
Ensure that all technology systems comply with relevant laws, regulations, and
industry standards.
Manage technology-related risks, including data privacy and security, and ensure
mitigation strategies are in place.
Maintain documentation of IT policies, procedures, and standards.
Qualifications:
Education:
Bachelor’s degree in Computer Science, Information Technology, or a related
field (Master’s degree preferred).
Experience:
Minimum of 10 years of experience in technology management, with at least 5
years in a senior leadership role.
Proven track record of leading technology transformations and driving digital
innovation in an organization.
Experience in managing critical business systems like Ozonetel, LeadSquared,
LMS, and others.
Experience in the education sector or a similar industry is a plus.
Skills and Competencies:
Strong strategic thinking and problem-solving skills.
Excellent leadership and team management abilities.
In-depth knowledge of IT infrastructure, software development, system
integration, and cybersecurity.
Strong project management skills, with the ability to manage multiple initiatives
simultaneously.
Excellent communication and interpersonal skills, with the ability to collaborate
across departments.
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