Here’s what you’ll be doing:
– Dive into customer inquiries via chat and email, understanding their needs and concerns.
– Become a product pro, providing accurate and helpful solutions.
– Think on your feet, troubleshooting technical issues and guiding customers through self-service options.
– Be a team player, collaborating with colleagues to ensure seamless customer experiences.
– Craft clear and concise communications, leaving a positive impression with every interaction.
– Be a data detective, analyzing feedback to improve processes and support experiences.
We’re looking for someone who:
– Loves talking to people and has exceptional communication skills (written and verbal).
– Thinks quickly and creatively to solve problems under pressure.
– Embraces technology and enjoys learning new things.
– Has a positive attitude and thrives in a fast-paced environment.
– Is a team player with a collaborative spirit.
Bonus points if you:
– Have experience in customer service or a related field.
– Are familiar with our industry or products.
– Are multilingual (English, Hindi, etc.)
We offer:
– Competitive salary and benefits package.
– Opportunities for professional development and growth.
– A fun and supportive work environment.
– The chance to make a real difference for our customers.
Job Type: Full-time
Salary: ₹25,000.00 – ₹33,000.00 per month
Benefits:
– Provident Fund
Schedule:
– Day shift
– Rotational shift
Supplemental pay types:
– Performance bonus
– Shift allowance
Experience:
– Chat/Email support: 1 year (Preferred)
Language:
– Fluent English (Required)
Work Location: In person
▶️ Chat/Email Support
🖊️ Innvocon
📍 Delhi
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