Job Summary:
We are seeking a highly detail-oriented and analytical Manager to lead a team that monitors our business parameters and reports any anomalies or errors detected in the ecosystem. The role requires owning the end-to-end process of identifying errors in the minimum possible time, highlighting to the respective stakeholders, analyzing the errors, identifying their root causes, and providing insights on issue fixes in real-time as well as avoiding recurrence of the issues via structural fixes. The position requires managing internal and external stakeholders effectively and communicating findings and recommended solutions accurately.
The Role:
– Lead a team of folks (inhouse and contractual)
who Monitor business application dashboards and anomaly detection systems for issues and errors
– Identify root causes of errors and investigate their impact on business operations and sales
– Analyze and provide data/,metric insights on issue fixes to reduce business loss to internal (Business, Tech, Product,etc.) as well as external stakeholders (Insurers)
– Creation of monthly / weekly reports to drive business decisions
– Collaborate with cross-functional teams to drive issue resolution and provide updates on issues and fixes to the leadership
– Coordination with external partners and vendors to ensure a smooth flow of business
– Responsible for defining, developing and communicating key metrics and business trends to partner and management team
– Creation and maintenance of documentation related to processes, issues, and solutions
– Grasping the underlying processes and data flows and should be able to analyze and work on the errors
– Liaison with partner insurance for day to day business operations and act as a bridge between partner SPOCs and internal business, product & tech team
– Actively work to set up scalable processes and wherever possible strive to suggest automation and optimisation.
Required skill sets:
– Strong attention to detail, problem solving and analytical skills
– Exceptional written and verbal communication skills to interact with ISPs
– Ability to manage internal and external stakeholders effectively
– Ability to lead a team by example
– Basic to advanced knowledge of Microsoft Excel,Docs,Google sheetsAvailable on weekends/holidays for any urgent business requirement
– Basic SQL knowledge will be a plus
– Reporting,Automation,Dashboarding,Monitoring experience will be a plus
– Roster/Workflow management experience is a plus (This candidate is expected to lead a team a set of folks who work in rotational shifts In Monitoring team).
Qualifying criteria/must haves:
– Bachelors 3-5 years of experience/ Masters 1-3 years of experience
– Handled a team before (mandatory)
– Tier 1/2/3 college
– Digital/Internet/Online industry experience of minimum 1 year
– B2B/B2C external stakeholder exposure
– Related roles – Program Manager/ Process Excellence/ Process Manager/ Operations Manager/ Insurance Partnerships/ Business Operations Manager/ Control Tower Mgmt
– Insurance/Fintech/BFSI/Start-up experience is preferred
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▶️ Business Operations Manager
🖊️ PhonePe
📍 Bengaluru
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