Role/ Job Title: Associate Manager-Debt Management (Call Center)
Function/ Department: Collection
Job Purpose:
The role bearer has the responsibility to manage a team and co-ordinate the operational recovery activities for an area credit portfolio in their assigned territory. It includes administration of corporate policies and procedures and ensure that front delinquencies are minimized. Working closely with the legal team so that they can provide sound legal advice on how to manage delinquencies that the company faces. The role bearer end to end collection responsibility for the collections of the area allocated contributing to the larger organizational objectives of the bank.
This is a critical role that has a direct impact on the financial institution’s budget planning.
Roles & Responsibilities:
Responsible to handle an area for collections of specific products. Responsible for collection efficiency and cost of collections for the assigned area. Responsible to track & control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters. Responsible to review account allocations and collections targets by bucket to agencies/ in house team. Regularly follow up with the default customers through a dedicated team. Ensuring that the collection agencies and executives adhere to the legal guidelines provided by the law in force. Manage productivity by fixing productivity parameters for In-house / Agencies / collection executives monitoring performance against set parameters and daily reviewing the same. Making sure that there is adequate “Feet on Street” availability area-wise / bucket-wise / segment-wise. Ensuring that detailed background and reference check has been done of agencies / DCTs being appointed and evaluate them constantly.
Collaborate with legal team to ensure legal action is taken on specified cases. Building relationships with key clients to ensure timely collections are made. Determine suitable tactics or strategies for timely collections.
Educational Qualification:
Graduation: Bachelor’s in Engineering / Technology / Math’s / Commerce / Arts / Science / Biology / Business / Computers / Management.
Post-graduation: MBA.
Experience: 2 – 5 years of experience in collection.
▶️ Associate Manager-Debt Management (Call Center)
🖊️ IDFC Bank
📍 India
Job details Job type full-time Full job description Not applicable Qualification: Graduate Clearly understand role and competency proficiency expectations for...
Apply For This JobRemote: Remote LinkedIn was built to help professionals achieve more in their careers, and every day millions of people use...
Apply For This JobJob details Salary From ₹20,000 a month Job Type Full-time Fresher Regular / Permanent Qualifications – Bachelor’s (Preferred) – Business...
Apply For This JobFunctional Expertise in OSS area Requirement analysis, Preparing HLD, LLD documents and must have 3 to 5 years experience in...
Apply For This JobJob Name : Senior Manager Salary : 20000 – 21000 a Months Exp: 0 – 2 years Company Name :...
Apply For This JobExperience : 15 – 20 Years Location : Chennai Position Title: Delivery Head Overview: The Delivery Head is a senior...
Apply For This Job