Job details
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Job type
Full-time
Full job description
EOE STATEMENT
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
ABOUT THE ORGANIZATION
Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital management solutions for payroll, benefits, human resources, and insurance services.
– Industry expertise since 1971
– 730,000+ clients in the U.S. and Northern Europe
– Pays 1 in 12 U.S. private sector employees
– Largest HR company for small to medium-sized businesses
– Product development company having products for payroll, benefits, and HR.
DESCRIPTION
Job Description:
Provides IT service desk support to Paychex personnel and clients with IT related issues or inquiries and provides quality service, effective call & incident management, and efficient restoration of service to meet service levels
Receives calls, click to chat and self-service tickets from internal employees and is the first-line end user single point of contact to resolve technical related issues.
– Follows documented request and incident management policies and procedures for effective request/issue recording and tracking
Will report to IT Support Supervisor.
CATEGORY
PD⁢
POSITION REQUIREMENTS
Requirements:
Education:
– Computer Science Degree,
– Technical knowledge
Required relevant experience:
– IT/PC Support/Service Desk Troubleshooting Knowledge
– Excellent written and verbal communication skills
OPEN DATE
11/28/2023
CLOSE DATE
FULL-TIME/PART-TIME
Full-Time
CREATED BY
Anuba Surendran
HIRING MANAGER(S)
Sanchayan Dey
REQ OPEN DATE
None Specified
REQ OPEN DATE
None Specified
▶️ IT Service Partner
🖊️ Paychex IT Solutions India
📍 Bengaluru
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