The primary responsibilities of the Incident and Problem Manager are to identify, facilitate and effectively resolve a variety of incident types. These may include, but are not limited to, traditional infrastructure incidents, as well as security and privacy incidents. Incident Managers are expected to provide prompt, clear incident communications to key stakeholders including executive level leadership. In addition, they are required to provide leadership to the cross-functional teams involved in incident resolution. Once the issue has been resolved, the Incident and Problem Manager is tasked with partnering with the team to identify root cause and pursue potential measures to prevent similar incidents from occurring.
Essential RESPONSIBILITIES And ACCOUNTABILITIES
JOB SPECIFICATIONS – Knowledge & Skills
Recommended Talents
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don’t perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience.
Itron is proud to be an Equal Opportunity, Affirmative Action Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email [email protected].
Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure solutions. We provide smart networks, software, services, meters, and sensors to better manage electricity, gas, water and city services. We are dedicated to creating a more resourceful world.
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