This position will focus on supporting Cendyn customers with functional knowledge aimed at Issue Resolution, which is crucial for high customer satisfaction. The GCS Analyst Tier 1 also works with multiple stakeholders like Tier 2 support, Development, Product, Sales, Onboarding and Customer Success to share their experience and knowledge gained from connecting with Cendyn’s customers.
The Global Customer Support Analyst– Tier 1 is part of the Cendyn GCS team and reports into the Team Lead.
Minimum Requirements
Non-Essential Requirements
Job Responsibilities
Work Environment
This job operates in home and office environments. Working in a home environment requires the ability to focus on work-related tasks and maintain discipline and productivity without direct oversight. Working in an office environment requires a high degree of discipline and the ability to work with others in a moderately noisy open office environment with centrally controlled heat/AC setting.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, colour vision, and ability to adjust focus.
Position Type/Expected Hours Of Work
This is a full-time position. Days and hours of work are subject to the team schedule and will require some weekend days and evening hours.
EEO Statement
Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Cendyn expressly prohibits any form of workplace harassment based on race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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