Customer Relationship Management
Location- Mohali 8b
Experience- 2-7 Years
JD_CRM
• Planning and delivering CRM strategies across the organization with a view to retaining existing customers, increasing brand loyalty and expanding the company brand.
• Deciding on a final CRM structure and architecture that will work seamlessly across the business and capture crucial information along the sales funnel.
• Making sure the customer database is correctly segmented for targeted marketing activities.
• Collaborating with other departments ensure the CRM strategy works well for every aspect of the business.
• Development of testing strategies to guarantee the most efficient approach for the organization and its customers.
• Coming up with creative ideas, preparing proposals, overseeing the production process & execution and reporting the results to the relevant people.
CRM Requirement-
• The ability to meet tight deadlines and outstanding time management skills.
• Teamworking and leadership skills; you’ll be in charge of a team which means you need to guide employees in the right direction, create new strategies and stay on top of the administration side of things.
• Excellent communication skills as you must speak with clients, employees, and customers.
• Commercial awareness. A CRM Executive must know his/her target market well and have the ability to create campaigns that grab the attention of customers and solves their problems.
• Top quality analytical skills. A big part of your job involves gathering and analyzing data to help you
• Understand your customer base and coming up with suggestions for improving the existing strategy.
Best Regard
Mandeep Kaur
HR Deptt.
Contact9858-1100-07
Interview Venue:- Building Name -Times Squares,C-196/A,
Phase 8B Industrial Area , Sector 74, , Sahibzada Ajit Singh Nagar, Mohali
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