Job Description:
Should have good knowledge of transaction monitoring
∙Should able to provide effective feedback
∙Should participate client calibrations
∙Should have fair knowledge of KPIs
∙Conduct team huddles and meetings to discuss operational updates
∙Advocate and follow organizational policies and procedures
∙Ensure all client deliverables met within timelines
∙Ensure productivity/quality enhancement and process meet all metrics
Basic Requirement:
∙Minimum 6 months to 1-year experience as Quality analyst in any Inbound process
∙Good Communication Skills – Verbal & Written(Comprehension)
∙Good Customer Handling Skills
∙Needs to have ability to adapt to perpetual changes as per Business requirement.
∙Flexible for 24X7 Shifts
∙Good Knowledge of Inbound Quality operations
∙Good Knowledge of excel
∙Ability of analysing information and evaluating results to choose the best solution
∙Ability to quickly and efficiently assimilate process knowledge
∙Detail & result oriented, self-motivated with good analytical skills
∙Excellent communication and interpersonal skills including English language skills
∙Professional in conduct/behaviour, appearance, and communication
∙Ability to work in teams
∙Should not have any commitments – part time courses, tuitions
∙A bachelor’s degree in any stream
Job Type: Full-time
Salary: Up to ₹450,000.00 per year
Ability to commute/relocate:
– Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:
– total work: 1 year (Required)
Speak with the employer
+91 7355472966
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