Itron is an American technology company that offers products and services on energy and water resource management. Its headquarters is in Liberty Lake, Washington, United States. Its products and services include technology solutions related to smart grid, smart gas and smart water that measure and analyze electricity, gas and water consumption. Its products include electricity, gas, water and thermal energy measurement devices and control technology; communications systems; software; as well as managed and consulting services. Itron has over 8,000 customers in more than 100 countries.
JOB SUMMARY:
The primary responsibilities of the Incident and Problem Manager are to identify, facilitate and effectively resolve a variety of incident types. These may include, but are not limited to, traditional infrastructure incidents, as well as security and privacy incidents. Incident Managers are expected to provide prompt, clear incident communications to key stakeholders including executive level
Itron is an American technology company that offers products and services on energy and water resource management. Its headquarters is in Liberty Lake, Washington, United States. Its products and services include technology solutions related to smart grid, smart gas and smart water that measure and analyze electricity, gas and water consumption. Its products include electricity, gas, water and thermal energy measurement devices and control technology; communications systems; software; as well as managed and consulting services. Itron has over 8,000 customers in more than 100 countries.
JOB SUMMARY:
The primary responsibilities of the Incident and Problem Manager are to identify, facilitate and effectively resolve a variety of incident types. These may include, but are not limited to, traditional infrastructure incidents, as well as security and privacy incidents. Incident Managers are expected to provide prompt, clear incident communications to key stakeholders including executive level leadership. In addition, they are required to provide leadership to the cross-functional teams involved in incident resolution. Once the issue has been resolved, the Incident and Problem Manager is tasked with partnering with the team to identify root cause and pursue potential measures to prevent similar incidents from occurring.
Essential RESPONSIBILITIES and ACCOUNTABILITIES:
JOB SPECIFICATIONS -Knowledge & Skills:
Recommended Talents
• Comfortable working in a fast pace high demand, global work environment
• Highly intuitive and able to make quick educated conclusions based on numerous information sources
• Healthy understanding of Software as a Service and evolving business models
• Experience with public and private cloud, including Azure, OpenStack, AWS, and GCP
• Highly technical background with an BS in Computer Science is preferred
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
COVID-19 Hiring Update: We’ve transitioned to a work-from-home model for our Global Network Operations Center, and we’re continuing to interview and hire during this time. This role is expected to begin as a remote position. We understand each person’s circumstances may be unique and will work with you to explore possible interim options.
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