Zeta empowers issuers to launch next-gen credit card programs with its cloud-native and fully API-enabled stack that includes processing, issuing, lending, core banking, fraud, loyalty, and many other capabilities. Zeta has 1700+ employees & contractors with over 70% in technology roles across locations in the US, UK, Middle East, and Asia. Globally, 35+ customers have issued 15M+ cards on Zeta’s platform till date. Zeta has raised $280 million from Softbank Vision Fund 2, Mastercard, and other investors at a $1.5 billion valuation. Watch a short 7 minute video showcasing a fraction of the capabilities of Zeta Tachyon’s Credit processing stack here. Visit us at www.zeta.tech or follow us on LinkedIn, Youtube and Twitter.
As a Technical Support Engineer for Banking Technology, you are expected to have an overall relevant experience of at least 3+ years (with at least 1 year of relevant work experience in enterprise products in a B2B banking technology company). This job is located in Bangalore, India.
You will play a crucial role in providing front-line technical support to customers and internal stakeholders. Your primary responsibility will be to handle and resolve basic technical issues related to banking systems, applications, and infrastructure. You will work closely with the support teams to escalate and resolve complex issues and ensure excellent customer service.
Areas of responsibility
Zeta Tachyon is an Enterprise Saas Platform comprising 100+ externally consumable APIs, 10+ Customer-facing interfaces and multiple Data Extracts with more and more functionality getting added every month in a fast-paced environment. As a Technical Support Engineer for Banking Technology, you will be responsible for providing technical support and expertise to address issues and ensure the smooth operation of banking systems and technologies. You will work closely with internal teams, external vendors, and customers to resolve escalated technical issues, perform root cause analysis, and contribute to continuous improvement efforts.
What is the job like?
What does success look like?
What Do You Need (academic And Professional Background)
Skills And Attributes
About Zeta
Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015. Please read Zeta’s Manifesto here.
Our flagship processing platform – Zeta Tachyon – has been built ground-up in the last seven years and is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together acquiring, issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 15M+ cards have been issued on our platform globally.
The 10th largest financial institution in the world by valuation – HDFC Bank – with over 40 million retail Customers, is migrating credit cards, debit cards, deposits, loans, and all of their retail banking from Fiserv and Oracle Flexcube to Zeta over the next four years.
In addition, we are currently migrating a large US issuer with 6m+ cards onto the Zeta Tachyon platform. Also, we are in advanced discussions with various Top issuers with combined card volumes of 25 million+ cards.
Zeta has over 1700+ employees – over 70% in technology roles – across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.
Learn more @ www.zeta.tech , Linkedin, Twitter, Press Room
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