Job details
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Job type
Full-time
JOB DESCRIPTION
CS Implementation
About Zluri
Zluri (https://www.zluri.com) is a comprehensive SaaS Operations (SaaSOps) management platform for IT teams. It helps IT teams Discover, Manage, Secure, and Comply across multiple SaaS applications, all from a single dashboard. In short, Zluri puts the IT team back in control of their new SaaS-ified landscape.
Responsibilities:
– Coordinate with the sales team to understand the scope of the project and set up the kick-off call with the customers
– Drive the kick-off call and establish the roles and responsibilities of the team.
Ensure key stakeholders from customers and Zluri are participating in the kickoff.
– Set expectations of the Implementation and finalise the Scope/requirements with the customer
– Set-up and drive the regular status meetings with the customer POC and prepare and send the weekly status reports with the health of the onboarding/ any escalations
– Have functional knowledge of the Zluri product and provide L1 level of technical support and troubleshooting during the Onboarding process.
– Escalate and rally the internal resources to ensure customer’s issues are addressed
– Understand the technical know-how of Implementations to be able to guide/mentor the team when needed
– Leverage best practices of Implementation to reduce the time to value for the customer
– Act as a customer advocate in raising feature requests of the customer to the product
– Validate the data accuracy for the defined applications and work closely with the customer success team during the transition phase
– Work in a dynamic,
fast paced environment and help us grow one of the newest teams at the company. Help setup processes, systems and hire the right people to expand the team
– Capture customer stories to be communicated to our product, engineering, and marketing teams
– Collaborate and participate in a globally dispersed services team
Requirements:
– 3+ years of professional experience in the implementation of SaaS solutions, either at a technology vendor or an IT services partner
– High level of technical proficiency in SaaS technologies and APIs with a high capacity to learn
– Customer facing experience
– Exceptional project management, oral and written communication, and presentation skills
– Excited to play an integral role during our company’s most rapid growth period
– Comfortable in working for other geographies of the world based out of India.
– Well versed with various SaaS offerings and tools in the market.
▶️ CS- Implementation
🖊️ Zluri Technologies
📍 Bengaluru
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