Amazon’s Ops Tech IT Services group is looking for best-in-class client-side support personnel to support the expansion of the Amazon RAD under Ops Tech IT You will provide quality technical support to internal customers through one or all available channels (phone, chat, in-person), meeting or exceeding their expectations at every opportunity.
The successful IT Support Technician will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity with minimal supervision.
Provide support for desktops, laptops, printers, peripherals and other computer related devices
Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents and requests
Troubleshoot and resolve system hardware and software problems
Participate in monitoring and maintenance of system key process improvements
Create and update MIS reports
Excellent Data analytic skills
Proficient with Excel.
Key job responsibilities
IT Support Assoc II will be a key member of Global Supply Chain, RAD Team. He will follow all the set process of managing IT inventory, repair as per his hardware skill, vendor management, audit, coordinating with different stateholders like Material Management Team, FC IT Team, Logistics, Procurment Team and Customer.
He will be responsible to build network stack and deploy them in different sites. He will be doing audits of the various assets and should be have a learning capabiliity of various asset management tools Amazon have.
A day in the life
IT Support Assoc II will be a key member of Global Supply Chain, RAD Team. He will follow all the set process that Supply Chain has, of managing IT inventory, repair as per his hardware skill, vendor management, audit, coordinating with different stateholders like Material Management Team, FC IT Team, Logistics, Procurment Team and Customer.
He will be responsible to build network stack and deploy them in different sites. He will be doing audits of the various assets and should be have a learning capabiliity of various asset management tools Amazon have.
About The Team
RAD Team is part of Opstech IT team as well as Global Supply Chain Team who manages IT assets for end Customers. Our customers are internal to Amazon from FM, MM, LM & UFF sites.
We are open to hiring candidates to work out of one of the following locations:
Kolkata, WB, IND
Basic Qualifications
Preferred Qualifications
Company – ASSPL – West Bengal
Job ID: A2419744
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