Responsibilities
– Respond to customer queries in a timely and accurate way, via phone, email or chat
– Identify customer needs and help customers use specific features
– Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
– Update our internal databases with information about technical issues and useful discussions with customers
– Monitor customer complaints on social media and reach out to provide assistance
– Share feature requests and effective workarounds with team members
– Inform customers about new features and functionalities
– Follow up with customers to ensure their technical issues are resolved
– Gather customer feedback and share with our Product,
Sales and Marketing teams
– Assist in training junior Customer Support Representatives
Requirements and skills
– Experience as a Customer Support Specialist or similar CS role
– Familiarity with our industry is a plus
– Experience using help desk software and remote support tools
– Understanding of how CRM systems work
– Excellent communication and problem-solving skills
– Multi-tasking abilities
– Patience when handling tough cases
– Any graduation
Job Types: Full-time, Regular / Permanent
Salary: ₹200,000.00 – ₹400,000.00 per year
Benefits:
– Commuter assistance
– Health insurance
– Life insurance
– Provident Fund
Schedule:
– Night shift
– US shift
Supplemental pay types:
– Commission pay
– Overtime pay
– Performance bonus
– Quarterly bonus
– Yearly bonus
Ability to commute/relocate:
– Manjeri, Kerala:
Reliably commute or planning to relocate before starting work (Required)
Education:
– Bachelor’s (Required)
Experience:
– Customer service: 1 year (Required)
Language:
– English (Required)
▶️ Customer Care Executive – Night Shift
🖊️ Zil Money
📍 Manjeri
The PMO will play a vital role in ensuring the successful execution and delivery of transformation projects within APMT. This...
Apply For This JobWe are seeking of Trainee Security Analyst who will monitor, respond, analyze and remediate Cybersecurity alerts. Our Security Analysts provide...
Apply For This JobWe Have Openings for ‘Social Media(Photoshop) & Admin’ in our Company. The Applicant MUST be preferably from Visakhapatnam Interview Location:-Seethammadhara,...
Apply For This JobJob details No matching job preferences Salary ₹10,000 – ₹15,000 a month Job type Full-time Part-time Internship Fresher Shift and...
Apply For This JobAssociate Consultant-IT L1 SOC Analyst Job Description Monitoring and analysis of cyber security events using Microsoft Sentinel SIEM. Security monitoring...
Apply For This JobNium was founded on the mission to build the global payments infrastructure of tomorrow, today. With the onset of the...
Apply For This Job