About your team
Customer expectations are growing all the time. Client Services make sure these are met. They provide invaluable support to clients and colleagues – building strong and trusting relationships with both.
About your role
As a Team Lead you will be responsible for leading a team of people who provide support to our customers and advisers. Your role will be to lead by example as a positive role model encouraging positive behaviours to create an effective team environment. You will set out and consistently apply the standards you expect to create an environment where people know what is expected of them. You will be expected to build trust across the team, taking time to understand each team member’s strengths and development areas and working with them to build their knowledge, skills and help them to develop their career. You will also be responsible for communicating to the team through a variety of methods including team meetings; 1:1 meetings; daily updates to ensure
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About your team
Customer expectations are growing all the time. Client Services make sure these are met. They provide invaluable support to clients and colleagues – building strong and trusting relationships with both.
About your role
As a Team Lead you will be responsible for leading a team of people who provide support to our customers and advisers. Your role will be to lead by example as a positive role model encouraging positive behaviours to create an effective team environment. You will set out and consistently apply the standards you expect to create an environment where people know what is expected of them. You will be expected to build trust across the team, taking time to understand each team member’s strengths and development areas and working with them to build their knowledge, skills and help them to develop their career. You will also be responsible for communicating to the team through a variety of methods including team meetings; 1:1 meetings; daily updates to ensure that all team members are aware of individual performance, team performance and products and procedures. You will work closely with your manager and HR to ensure the team get the support they need and you develop the skills to support them effectively.
As a Team Lead you will be provided with support to complete a profession qualification to establish the regulatory knowledge and competencies required for the role.
About you
Your skills and experience
Mandatory Requirements
As a firm supporting activities linked to Fidelity’s UK-regulated business, FIL India applies high internal standards to ensure that our employees in supervisory roles achieve and maintain the minimum competency as determined by us to discharge their responsibilities. Therefore, your continuity in this role depends on you passing an exam within the first six months and the remaining exam (s) within two years from your official joining date.
Additionally, you must complete mandatory training as assigned and continuously display the leadership and management skills expected of the role holder. The company will provide reasonable support in obtaining the qualifications. You are encouraged to discuss this with the hiring manager for additional details.
Feel rewarded
For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
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