Job details
Salary
From ₹20,000 a month
Job Type
Full-time
Qualifications
– Higher Secondary(12th Pass) (Preferred)
– Gujarati,Hindi,English (Preferred)
– Tele sales (Preferred)
– Total work (Preferred)
Full Job Description
A customer care executive is responsible for managing customer interactions with a company. The roles and responsibilities of a customer care executive typically include:
Responding to customer queries: The primary responsibility of a customer care executive is to respond to customer queries promptly and accurately. This may include providing information about a product or service, answering questions about billing or payment, or addressing complaints or concerns.
Handling customer complaints: Customer care executives are responsible for managing customer complaints and resolving them to the customer’s satisfaction. This may involve investigating the complaint, escalating the issue to a higher authority, or providing compensation or refunds.
Managing customer accounts: Customer care executives are also responsible for managing customer accounts, including updating customer information, processing orders, and managing payments and refunds.
Providing customer feedback: Customer care executives may be responsible for gathering customer feedback and providing it to relevant departments within the company, such as marketing, product development, or customer service.
Upselling and cross-selling: In some cases, customer care executives may be responsible for upselling or cross-selling products or services to customers.
Maintaining customer records: Customer care executives are responsible for maintaining accurate and up-to-date customer records, including contact information, purchase history,
and account details.
Maintaining customer service standards: Customer care executives are responsible for maintaining high standards of customer service and ensuring that customers are treated with respect and professionalism at all times.
Overall, the role of a customer care executive is critical to the success of any business that values its customers. A good customer care executive should be able to build positive relationships with customers, manage customer complaints effectively, and provide timely and accurate information to customers.
Job Type: Full-time
Salary: From ₹20,000.00 per month
Schedule:
– Day shift
Supplemental pay types:
– Performance bonus
Ability to commute/relocate:
– Ahmedabad, Gujarat:
Reliably commute or planning to relocate before starting work (Required)
Education:
– Higher Secondary(12th Pass) (Preferred)
Experience:
– tele sales (Preferred)
– total work (Preferred)
Language:
– Gujarati,Hindi,English (Preferred)
Hiring Insights
Hiring 3 candidates for this role
Job activity
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▶️ Call Centre Representative
🖊️ TRUHART.AI
📍 Ahmedabad
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