Urgently hiring for Process Executive (International Voice Process) !! (US/UK Process)(Gurgaon/Work from Office)
– Position- Process Executive Voice
– Division- International Voice Process
– Band- 1
– Salary Bracket- Upto 4 LPA
– Position count- 20
– Location- Gurugram, India
– Education- Graduate
– Reporting Structure- Manager
– Interview Process- F2F/Telephonic
Key Responsibility Area:
The fundamental duties & tasks the define the job are:
– Responsible for inbound & outbound calls with end customers to resolve customer queries.
– Responsible for reverting customer queries via email.
– Gather appropriate data from the internal tools to substantiate transaction validity,
evaluated information gathered & determine the appropriate course of action.
– Responsible for providing high quality customer service by responding to telephone inquiries and customer requests.
Eligibility Criteria:
– Strong verbal & written Communication Skills.
– Flexible to work in 24*7 shift timings.
– Minimum 6-Months experience in US or UK customer care support.
– Graduate with excellent verbal English communication skills.
– Comfortable with working in a 24/7 environment.
– Candidate should be comfortable with working from office.
– Fully vaccinated.
Essential duties and responsibilities:
– Comply with data integrity and security policies
– Follow required procedure & guidelines
The ideal candidate for this role would have:
– Strong verbal & written communication skills along with active listening
– Good Analytical skills
– Quick Learning Ability
– Ability to multi-task, set priorities & manage time effectively
– Attention to detail
Benefits & Perks:
– Competitive Salary
– Medical insurance
– Two weekly offs 5 days working and 2 Week Offs
– Hassle-free transit to work Cab facility available for pick & drop
Job Type: Full-time
Salary: ₹200,000.00 – ₹400,000.00 per year
Benefits:
– Health insurance
Schedule:
– Monday to Friday
– Night shift
– Rotational shift
Ability to commute/relocate:
– Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
– Are you fully Vaccinated?
– What is the notice period in your current company ?
– Are you comfortable with night shift?*
– How many years of experience do you have in International Calling(UK/US Calling)?
Education:
– Bachelor’s (Required)
Experience:
– International Voice Process: 1 year (Required)
Language:
– English (Required)
Speak with the employer
+91 7037891087
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