PURPOSE OF POSITION
The candidate will be responsible to handle the queries and complaints from Flipkart customers on inbound calls.
PRIMARY DUTIES AND RESPONSIBILITIES
· Follow procedures methodically to accurately respond to customers on Call.
· Provide quotes and information to customers related to their products.
· Provide information including Delivery time and other queries related to the product.
· Fulfill invoice requests on purchased products.
ELIGIBILITY-
– Should have a minimum of 6 months of experience in BPO. Freshers were also considered.
– Should be proficient/fluent in spoken and written English & Hindi
– All agents to be cross-skilled to manage all channel interactions
– Male candidates should be comfortable working any 24/7 shift.
– Female candidates should be comfortable working from the office between 09:00 AM to 09:00 PM.
WORK CULTURE-
· Work from the office (Gurgaon Location)
· 6 days a week with 1 rotational off
· 24/7 any 9 hours shift for Male candidates
· 9 hours of shift between 09:00 AM to 09:00 PM for female candidates.
Please be ready for interview on Saturday.
Job Types: Full-time, Fresher
Salary: ₹18,000.00 – ₹20,000.00 per month
Schedule:
– Flexible shift
– Monday to Friday
Ability to commute/relocate:
– Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)
Education:
– Higher Secondary(12th Pass) (Preferred)
Experience:
– total work: 1 year (Preferred)
– Customer service: 1 year (Preferred)
Language:
– English (Preferred)
– Hindi (Preferred)
▶️ Customer Service Associate (CSA)
🖊️ Technoledge India
📍 Noida
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