– Ownership of the application production support for the IT applications
– Lead Application Support L1&L2; across the applications from the end user perspective
– Form , maintain and manage a capable IT application support team
– Ensure well documented SOP/checklist and execution same as per the expected timelines
– Own disaster recovery of applications with close co-ordination with infra team
– Ensure expected SLAs ,turned around time requirements linked to incidents ,changes ,problems in production
– Manage the application deployment in production
– Lead and priorities the application support teams work load
– Manage and Own the Problem Management Process
– Maintain application monitoring , performance tuning and testing
– Provide input to the implementation ,backup and roll back plan
Experience range : 3-8 years
Must be good in verbal and written communications
Must have prior support function background
About Codeyoung Started by two passionate and visionary IIT graduates, with the vision to make every kid in the world...
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