Responsibilities:-
· Ensuring agents understand and comply with all call center
objectives, performance standards, and policies.
· Answering agent questions regarding best practices or
difficult calls. Identifying operational issues and suggesting possible
improvements.
· Preparing reports and analyzing data to assist management
as they determine call centre goals.
· Measure performance with key metrics such as call
abandonment, calls waiting etc. Ensure adherence to policies for attendance,
established procedures etc.
· Ability to handle multiple priorities, stress, detailed
work, reasoning, deadlines. Must be flexible, analytical, and possess excellent
communication and interpersonal skills.
Working days: Monday
to Friday (Night shift)
If the above requirements suit your interest, please call us
We are looking for an experienced IT professional to join our team and lead our IT department in supporting our...
Apply For This JobJob details Salary ₹18,000 – ₹50,000 a month job type full-time Benefits pulled from the full job description Work from...
Apply For This JobJob details No matching job preferences Job type Full-time Shift and schedule Weekend availability – 1+ years of customer service...
Apply For This JobJob details Job Type Full-time Full Job Description – Job description Job Summary: We are looking for motivated, intelligent, and...
Apply For This JobWe are hiring Subject Matter Experts in Maths KEY RESPONSIBILITIES An SME has to solve the doubts of Graduation and...
Apply For This JobJob details No matching job preferences Salary ₹20,000 – ₹35,000 a month Job type Full-time Regular / Permanent Shift and...
Apply For This Job