Job details
Salary
₹14,000 – ₹18,000 a month
Benefits & Perks
Provident Fund, Food provided
Job Type
Full-time
Regular / Permanent
Qualifications
– Hotel Front Desk: 2 years (Required)
– English (Required)
– Diploma (Preferred)
Benefits
Pulled from the full job description
Food provided
Provident Fund
Full Job Description
We are looking for a Hotel Front Desk Executive to serve as our guests’ first point of contact and manage all aspects of their accommodation.
Responsibilities
– Perform all check-in and check-out tasks
– Manage online and phone reservations
– Inform customers about payment methods and verify their credit card data
– Register guests collecting necessary information (like contact details and exact dates of their stay)
– Welcome guests upon their arrival and assign rooms
– Provide information about our hotel, available rooms, rates and amenities
– Respond to clients’ complaints in a timely and professional manner
– Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
– Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
– Upsell additional facilities and services, when appropriate
– Maintain updated records of bookings and payments
Requirements and skills
– Work experience as a Hotel Front Desk Agent, Receptionist or similar role
– Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
– Understanding of how travel planning websites operate, like Booking and TripAdvisor
– Customer service attitude
– Excellent communication and organizational skills
– Degree in hotel management is a plus
Job Types:
Full-time, Regular / Permanent
Salary: ₹14,000.00 – ₹18,000.00 per month
Benefits:
– Food provided
– Provident Fund
Schedule:
– Rotational shift
– Weekend availability
Ability to commute/relocate:
– Kolkata, West Bengal: Reliably commute or willing to relocate with an employer-provided relocation package (Required)
Education:
– Diploma (Preferred)
Experience:
– Hotel Front Desk: 2 years (Required)
Language:
– English (Required)
Speak with the employer
+91-XXXXXXXXXX
Hiring Insights
Hiring 1 candidate for this role
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