Job details
Salary
₹12,00,000 – ₹16,00,000 a year
Job Type
Full-time
Qualifications
– total work: 8 years (Preferred)
Full Job Description
– Position – SAP SF (Mid) EC / ONB
– Location Mysore- Work from Office
– Years of Experience -8 years of experience- Senior Level
– CTC Range: upto 12-16 LPA
– Notice Period: Immediate to 15 Days
Job description
Work Description
– Incident Solving – Providing resolution on Tickets logged by customer through
CRM tool or Expert Chat channel o Will require calling End Business customers and working on Chat support to provide resolution on their incident raised
– Knowledge Transfer – Technical Upscaling of Self and with competency to groom team members
– Understanding of incident solving process
– Able to Self-develop, be a team player & collaborate with global counterparts and customers
– Is Quality focused, Results Driven and have intercultural sensitivity as well as understanding of global customers and business etiquettes
– Ability to manage customer escalations
– Able to successfully manage a number of simultaneous technical issues
Technology
– Have end-to-end implementation knowledge of EC / onboarding
– Should have support experience of EC / onboarding, recruiting management
– Should be able to create wizard and country specific panels
– Must have knowledge of compliance forms and pdf forms available
– Should have experience on troubleshooting with notifications and audit trail
– Should be able to analyze the requirement based on the system configuration
– Good to have Superadmin knowledge and roles based permission exposure
– Should be able to write advanced condition to trigger desired process
– Integration knowledge from recruiting-to-onboarding and onboarding-to- employee central
– Sound knowledge of field mapping of mdf object and picklist
– Good to have deep understanding of picklist
– Deep understanding in ONB 1.0 and /or 2.0 modules
– Experience in XML, Data Model, MDF, Workflow, RBP
– Experience in Integration with EC-OnB-RCM Position Management
1
Business
– Engage with the business segments and internal stakeholders to capture
SuccessFactors Employee Central requirements
– Work closely with transaction analysts and SMEs
– Work closely with internal stakeholders associated with IT
– External Presence
– Participate in technical forums and other appropriate events.
– Willingness to cross-train across other SuccessFactors application areas
(technical, not end-user)
and/or other employee-facing products that integrate with the SAP SuccessFactors suite.
– An understanding of information technology and the linkage between business processes, people and SAP HR systems.
Essential qualifications
– Bachelor’s or Master’s degree in Computer Science or related field
– SuccessFactors certifications in one or more modules
– 8 Yrs.+ Experience in implementing SuccessFactors EC ONB
– Excellent communication, verbal and written skills and open to travel
Key Competencies
– Excellent verbal and written communication skills
– Strong analytical and problem-solving skills
– Decision-making skills and Teamwork
– Planning, Organizing and execution for Process Improvement
– Effective interaction with stakeholders
– Should be able to work with global team across various time zones
– Create a culture of integrity and compliance
– Customer service orientation
– Self-driven, Proactive, Systems Thinking
– Open to working in shift
– Use of personal computer applications (Word Excel, PowerPoint, e-mail, MS teams, Web applications)
– Experience of ServiceNow tool will be added advantage but not mandatory
Job Type: Full-time
Salary: ₹1,200,000.00 – ₹1,600,000.00 per year
Schedule:
– Monday to Friday
Ability to commute/relocate:
– Mysore, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Experience:
– total work: 8 years (Preferred)
Speak with the employer
+91-XXXXXXXXXX
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Hiring 1 candidate for this role
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