Job details
Salary
₹16,000 – ₹25,000 a month
Job Type
Full-time
Qualifications
– Bachelor’s (Preferred)
– Team Lead: 3 years (Preferred)
– total work: 3 years (Preferred)
– Hindi (Preferred)
Full Job Description
Desired Skills & Experience
– Experience in team leading / people management
– Ability to optimally communicate with good verbal / written communication skills
– Strong problem-solving skills and excellent attention to detail
– Monitor individual & team performance, identify improvement areas & training needs for the team, and implement action plans and track closure
– Should possess good analytical and research skills, and be able to think beyond the norm
– Flexible and adaptable to the changing business and customer requirements with the ability to maintain high standards of work in pressure situations.
– 5 years of overall experience in a client service environment.
– High school graduate or equivalent experience
Role & Responsibilities
– Lead a team of associates by answering team members’ questions and provides advice.
– Ensure the team meets their targets and help others to meet their goals
– Answer customer queries.
– Review and resolve customer escalations
– Train the new team members and work closely with them to instruct them on company policies and best practices for resolving customer queries
– Drive skill enhancement initiatives in the team through knowledge sharing, and training
Job Type: Full-time
Salary: ₹16,000.00 – ₹25,000.00 per month
Schedule:
– Day shift
Supplemental pay types:
– Performance bonus
Ability to commute/relocate:
– Rani Gunj, Hyderabad – 500003, Telangana: Reliably commute or planning to relocate before starting work (Required)
Education:
– Bachelor’s (Preferred)
Experience:
– Team Lead: 3 years (Preferred)
– total work: 3 years (Preferred)
Language:
– Hindi (Preferred)
Speak with the employer
+91-XXXXXXXXXX
Hiring Insights
Application response rate: 81%
Hiring 2 candidates for this role
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