Job type full-time
Benefits pulled from the full job description
401(k) 401(k) matching dental insurance employee assistance program flexible spending account health insurance show 4 more benefits
Full job description
One stop specialist – this position is currently 100% remote and is subject to change, future location will be in the irving texas area.
The university of massachusetts global (formerly brandman university) is a nonprofit affiliate of the university of massachusettsAccredited by the wasc senior college and university commission (wscuc), the university is distinctly focused on student success and takes pride in delivering an equitable, inclusive, transformative, and flexible educationUmass global offers 90+ career paths—including degree programs, emphasis areas, concentrations, credentials, and specialties.
Exceptional benefits
At the university of massachusetts global, we value the personal health and financial well-being of our employeesOur affordable and flexible benefits packages truly encompass our mission and values by giving our employees peace of mind to allow them to focus on their professional development and other important aspects in their livesOur benefits include:
· variety of medical, dental, and vision coverage
· health savings account (hsa)
· flexible spending accounts (fsa)
· employee assistance program (eap)
· wellness programs (physical/mental health challenges, campus events)
· robust and comprehensive retirement plan
· employer matching and mandatory contribution by umass global
· tuition remission (umass global and chapman)
· professional development through online learning and training tools
· service/recognition awards
· paid time off
New hires must be fully vaccinated against covid-19 (including any boosters recommended by the cdc) and demonstrate proof of vaccination upon hire, unless approved for a disability or religious accommodation.
Position duties and responsibilities:
Essential functions: 100% of time
Financial aid:
Provide financial aid information to students regarding the application process, needs determination, verification, and status of their financial aid application in accordance with all applicable laws, regulations, and policies
Work with financial aid office to resolve information discrepancies
Reconcile admission status with financial aid applications
Complete financial aid information summary sheets based on student education plans
Maintain current knowledge of federal, state, and institutional programs, regulations, policies, and procedures
Serve as the main point of contact for students with the financial aid office
Troubleshoot student accounts to ensure funds are received including following up with students regarding any missing documents, unit/program changes, enrollment delays and the satisfactory academic progress appeals process
Assist the financial aid office with default prevention activities and tasks
Student accounts/business services:
Assist students with various questions regarding their accounts including but not limited to payments, holds, and refunds
Run student account reports, analyze student accounts and records for accuracy and completion
Contact students regarding past due accounts and provide due diligence in collecting money owed to the university
Process student requests for refunds as required by federal regulations and university policies/procedures; coordinate with business office to ensure timely payment of tuition and application fees
Communicate to students in a clear and concise manner, update comments and document all conversations in the appropriate area of the student management system
Enrollment/admissions:
Work closely with enrollment coaches to ensure applicants are receiving up to date admissions information as well as moving forward with the admissions processInput information request form
Work closely with admission department to ensure prospects/applicant’s questions are addressed
Perform general admission related tasks including tracking and follow-up to secure missing documents
Enter admission documents and information into database and ensure applicant status is accurate
Scan and clean (qc) admission documents into imaging systems
Coordinate new student orientations
Student services:
Perform student services functions including assist students with registration questions/processes; add/drop procedures, graduation information and basic student application questions
Input and track missing documents including master payment contracts and interest disclosure statements
Set appointments for students to meet with additional resources when solutions extend beyond the defined authority level
Credential services:
Assist students throughout the credential program process including scheduling appointments with academic advisors & faculty, collect paperwork and credentialing packet, and provide support to the field service coordinators
Run credential services report from student management system, review for accuracy and follow up with students to obtain missing documentation
Military programs:
Provide information to military students regarding all applicable programs and services
Collect & review all military program forms, build and maintain military student file of supporting eligibility documents and continued certification of enrollment for audit purposes
Work with central office military staff and the va education liaison to assist veteran students with any issues that may affect their attendance or benefits
Customer service:
Cordially greet and acknowledge all students, guests, staff members, and faculty
Provide information to prospective students regarding umass global’s academic programs and calendar including the application process, financial aid programs, eligibility requirements, and military programs and benefits
Reports:
Run as scheduled or as needed various reports from the student management systems
Review reports and respond appropriately to results
Troubleshoot areas of concern and coordinate with university personnel to resolve issues uncovered by reports
General office services:
Provide library support to university students by utilizing library guides and resources to assist with finding answers to basic questions
Perform general office duties including but not limited to, composing and copying documents, assembling packets, maintain office calendar and arrange appointments, process mail, manage umass global collateral, order supplies
Coordinate meetings and programs, including information sessions, workshops and student events; oversee room reservations and set-up
Position specifications and requirements:
Special conditions of employment:
Position may be required to work flexible hours particularly given campuses’ extended hours of operation, and may require occasional weekend and/or evening workAll applicants are subject to a background check and criminal history reviewWorking conditions are normal for an office environmentMay occasionally travel, such as to meetings, conferences, or between campuses and may include overnight travel.
Qualifications and previous experience:
Required:
Exceptional customer service skills including:
2+ years previous experience in student financial aid, student accounts, customer service based positions or closely related field
Outstanding customer service skills including interpersonal and active listening skills along with an analytical and critical thinking ability to interpret and respond appropriately to diverse groups of people in various situations
Ability to communicate clearly and concisely with tact and diplomacy in all oral and written communications
Ability to work effectively in a team environment and participate to get the job done, while continually focusing on the needs of the students
Ability to exercise appropriate personal initiative and accountability
Associate`s degree or relevant combination of experience and education
Intermediate level experience in microsoft office word, excel, outlook
General familiarity working in database systems including data entry, queries and running reports
Ability to accurately perform key mathematical functions (e.gAddition, subtraction, multiplication, division)
Familiarity with the use of standard office equipment (e.gCopier, fax, scanner, etc.)
Proven ability to execute instructions accurately and in a timely manner
Strong administrative, organizational, and prioritization skills
Must have exceptional follow-up, follow-through, and attention to details skills, accomplishing tasks with concern for all areas involved, no matter how small
Demonstrated ability to work efficiently and complete tasks in a fast-paced environment amidst interruptions and fluctuating workloads; must be available to work flexible hours including nights and weekends according to campus operating requirementsMay require travel for meetings, conferences, or between locations and may include overnight travel
Desired qualifications:
Bachelor’s degree in accounting or related field
Previous experience working in higher education
Knowledge of university policies and procedures
Related experience that maybe considered: customer service, military benefits, va benefits, accounts receivable/ar, collections, registrar/registration, admissions, student finance, student services, higher education, university registration/college registration, administration/administrative
Machines, tools, equipment, electronic devices and software: administrative software, microsoft office suite, image now
License(s) and certificate(s): none
Contact with students: daily
Contact with faculty and/or staff: daily
Contact with community and vendors: periodically
Please note: internal employees, please access the career app on the workday dashboard homepage to apply for the position.
Equal employment opportunity -umass global is committed to providing an educational and work environment free of unlawful discrimination and harassment in any formUmass global prohibits all forms of discrimination and harassment on the basis of age, ancestry, color, religious creed (including religious dress and grooming practices), disability (mental and physical), marital status, medical condition, genetic information, military and veteran status, national origin (including language use restrictions), race, sex (including pregnancy, childbirth, breastfeeding, and/ related medical conditions), gender, gender identity, gender expression, sexual orientation, or any other characteristic protected by local, state or federal law.
Reasonable accommodation – umass global provides reasonable accommodations to applicants with disabilitiesIf you need a reasonable accommodation for any part of the application and hiring process, please notify the recruitment department.
Job type: full-time
Benefits:
401(k) matching
Dental insurance
Health insurance
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to friday
Ability to commute/relocate:
Irving, tx 75060: reliably commute or planning to relocate before starting work (required)
Work location: one location
Hiring insights
Hiring 1 candidate for this role
Job activity
Posted 4 days ago
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