Job type full-time
Full job description
Qualification & experience:
Pursue masters in business administration
Possess strong communication and leadership skills
Able to work in an ambiguous, dynamic & ‘internet-speed’ environment with tight deadlines
Have an absolute passion for ensuring a great customer experience
Possess exceptional skills in data manipulation and analysis
Outstanding attention to detail; exceptional problem solving & analytical skills
Be a self-starter
Attention to detail and proven ability to manage multiple, competing priorities simultaneously
Experience in business process improvement, lean/six sigma a strong plus.
Job profile: catalog manager ii – retail systems about amazon.com amazon.com strives to be earth`s most customer-centric company where people can find and discover virtually anything they want to buy onlineBy giving customers more of what they want – low prices, vast selection, and convenience – amazon.com continues to grow and evolve as a world-class e-commerce platformAmazon`s evolution from web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company`s dnaThe world`s brightest technology minds come to amazon.com to research and develop technology that improves the lives of shoppers and sellers around the worldAbout retail business services (rbs) the retail business systems (rbs) group is an integral part of amazon online product lifecycle and buying operationsThe team is designed to ensure amazon remains competitive in the online retail space with the best catalog quality, wide selection, supply chain defects and compliance programsThe team’s primary role is to create and enhance retail selection on the worldwide amazon online catalogThe tasks handled by this group have a direct impact on customer buying decisions and online user experienceAbout the role operations manager – retail business services rbs operations manager handling critical product defects and other inventory programs would be responsible for resolution for eu3 (de, fr and uk) marketplaces in shortest possible time to ensure prompt availability of product on the catalogThis tasks handled by operations have a direct impact on customer experience with amazonIdeal incumbent in this role would always be on a lookout for opportunity to add value to amazon retail business through improvising existing programs or build new programsYou will work with the retail and andon program management team to improve existing systems or processes or devise new ways and reduce defects to serve amazon’s customers betterYou will be required to analyze data, interact with cross functional teams, recommend and pilot improvements that will help us serve our customers better, inline with our goal to be the earth’s most customer centric companyAs an operations manager, you would be responsible for managing a team of around 60-70 associates and would have 3-4 catalog managers reporting into youThe key activities include: · deep dive and innovate process of resolving critical product defects to reduce repeatability· devise mechanism and intelligence to retail category leaders on performance of their products and customer complaints/feedback derived from these defects· link all the programs to business metrics and built solutions keeping that in mind· work with retail team to ensure a reliable and operationally effective flow of products and information· work with retail and program teams to increase improve processes and reduce order defects· troubleshoot and drive resolutions with vendors to ensure reliable and operationally effective flow of products; improve processes and reduce discrepancies; ensure vendor compliance and scalable communication processes · work with various internal teams (e.gSupply chain, fulfillment center, system teams) to help drive tools and process improvements that affect vendor management workflows · participate in manufacturer and vendor reviews; drive vendor scorecard excellence · drive operational efficiency through analysis · drive the metrics and reporting efficiency of the team where required· identify and develop top talent in the organization key performance areas: · attract talent and makes right hiring decisions, on-boarding and continuous development of team and maintain a high delivery bar· deliver business goals for processes handled· operational goals for respective business functions measured under cycle time/ productivity/ quality/ cost metrics· mentor and guide quality lead / process expert to manage quality, improve process efficiency and minimize variation, conceptualize, design and deliver trainings to the team· co-owner in the process of budget planning.
Qualification & experience:
Pursue masters in business administration
Possess strong communication and leadership skills
Able to work in an ambiguous, dynamic & ‘internet-speed’ environment with tight deadlines
Have an absolute passion for ensuring a great customer experience
Possess exceptional skills in data manipulation and analysis
Outstanding attention to detail; exceptional problem solving & analytical skills
Be a self-starter
Attention to detail and proven ability to manage multiple, competing priorities simultaneously
Experience in business process improvement, lean/six sigma a strong plus.
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