Incident management
Possess excellent trouble-shooting skills, and the drive to help internal/external customers demonstrate sound analytical and diagnostic skills dealing with issues that are not readily defined and/or conflict with available information, ability to reach sound decisions quickly conduct appropriate monitoring tasks to include maintenance and patching validation gather logs and necessary details to facilitate the analysis of technical issues create technical documentation to further increase product knowledge create agile stories for alerting, monitoring and self-healing collaborate with cross- teams to bring the appropriate visibility on critical issues
Knowledge management
Review historical records on closed cases to increase product and technical knowledge contribute to lob focused environment that encourages information sharing, team-based resolution activity, cross training and an absolute focus on updating customer incidents as quickly and effectively as possibleAttend training sessions offered and assist with peer training as needed strong configuration and development background combined with reporting and analytics experience with routing, workflow, design, development and test to support cti
Communication
Ensure that all internal and external customer interactions are handled professionally and with the highest level of service, follow-through and consistently keep commitments demonstrate effectively communication verbally and written to the team and customers show leadership for any production issue and manage all the corresponding team in working towards fix and also should ensure minimal customer impact demonstrated ability to translate and communicate business processes to applicable requirement types (functional, technical, etc) positive attitude to self-learn and mentor others on new platform skills and technologies
Innovation
Implement continuous process improvement, including but not limited to policy, procedures, and production monitoring identify, coordinate, and implement initiatives/projects and activities that create efficiencies and optimize technical processing analyze upcoming changes into production, review all the necessary documents and support implementation efficiencies
Required skills
Must have hands-on experience on orchestrations technologies kubernetes, docker, and operating systems such as linux/unix, windows, and vmware virtualization knowledge on infrastructure, network zone, load balancing, and data center experience supporting java web frameworks (spring) development of automation/monitoring/deployment scripting (ansible, powershell, bash, python, java) experience supporting cloud solutions both hosted and on-prem knowledge supporting and troubleshooting db: postgresql, ms-sql, mysql, oracle working knowledge in an agile program preferably scrum and/or kanban experience in it security tools such as fortify, web inspect, blackduck experience of implementing and configuring open source monitoring tools such as prometheus, grafana, elk, logz, jaeger, opentelemetry stack understanding of orchestrations technologies: maven, jenkins, docker, kubernetes experience supporting a distributed messaging layer: apache kafka, mq (websphere mq) supporting apis and services that utilize rest, soap, and web services experience in creating and evolving ci/cd pipelines with azure devops, gitlab, or github following gitops principles experience in disaster recovery and site resiliency engineering planning and test execution
Organization: digital industries
Company: siemens industry software (india) private limited
Experience level: experienced professional
Job type: full-time
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Job activity
Posted 30+ days ago
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