Job Name : Support Engineer
Salary : 25000 – 28000 a Months
Exp: 0 – 2 years
Company Name : Microsoft
Location : Remote
Qualification : Graduation
Language : English/Hindi
Job Info –
Responsibilities
- Responsible for the customer support experience with Microsoft
- Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
- Identify cases that require escalation (either technically or strategically)
- Create and maintain incident management requests to product group/engineering group
- Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience
- Provide ramp activities, knowledge sharing, technical coaching and mentoring
- Drive technical collaboration & engagement outside of CSS (Product Engineering teams/Services/Support/Regions)
- Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
Qualifications
English Language: fluent in reading, writing and speaking.
- Strong knowledge and understanding of TCP/IP protocols and OSI model
- Experience with Infrastructure / Network Administration
- Expertise troubleshooting large Network Environments and familiarity with packet sniffers: Wireshark or Network Monitor/Message Analyzer
- Fundamental awareness of Private, Hybrid, Public Cloud, OS : Windows and/or Linux, Virtualization of SDN technologies
- Knowledge and understanding of VPN, IPsec, DHCP, DNS, HTTP/s, MPLS/BGP/Layer3/Layer2
- Hands-on experience of Proxy and Firewall